Onboarding Specialist - Insurtech

JR United Kingdom; United Kingdom; Remote; GBP 50,000 - 90,000; Full time

Job summary

An innovative firm in the insurtech space is seeking a Client Onboarding Manager to lead the onboarding of new clients across EMEA. This role offers a unique opportunity to manage client relationships and drive successful implementations of SaaS solutions. With a focus on stakeholder engagement and program delivery, you will work remotely within a diverse team, ensuring that clients receive exceptional service and support. If you are passionate about transforming the insurance industry through technology and thrive in a collaborative environment, this role is perfect for you.

Qualifications

• 6-8 years of onboarding and program management experience in SaaS Insurance Technology.
• Proven success managing complex implementation programs with cross-functional teams.

Responsibilities

• Lead and manage multiple SaaS platform client onboarding and implementations.
• Drive delivery using a hybrid Agile/SDLC model with cross-functional teams.

Skills

Client Onboarding

Program Management

Stakeholder Engagement

Agile Methodologies

Analytical Skills

Tools

Monday.com

Team Foundation Server

Job description

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

We’re working with a global SaaS Insurtech Client transforming the insurance space through technology, to source an exceptional Client Onboarding Manager for EMEA. You will program manage new clients from the latter stages of the sales cycle through to implementation. If you thrive at the intersection of program delivery, stakeholder engagement, and digital innovation—this is your chance to shape client success on a global scale, all while working remotely within a diverse and inclusive team.

Responsibilities:

• Lead and manage multiple SaaS platform client onboarding and implementations
• Serve as the primary liaison between clients and internal tech/business teams
• Drive delivery using a hybrid Agile/SDLC model with cross-functional teams
• Develop and maintain project documentation plans, and KPIs
• Foster strong client relationships with a focus on long-term success
• Identify opportunities for additional value-added services
• Improve delivery processes and team collaboration across regions

Requirements

• 6–8 years of onboarding and program management experience (SaaS Insurance Technology Products or Insurance Technology Consulting)
• Experience in a specialist Client Onboarding role, rather than broader project management- specific Onboarding experience must be highlighted extensively in the CV.
• Proven success managing complex, cross-functional implementation programs
• Experience with Agile and Waterfall delivery methodologies
• Strong stakeholder communication and relationship management skills
• Familiar with tools such as Monday.com or Team Foundation Server
• Experience working with globally distribution teams
• Analytical, solutions-oriented, and highly collaborative mindset

Sound like you? Let’s connect and chat about your next big move. This role offers flexibility, global exposure, and the chance to make a lasting impact in the insurtech space.