Onboarding Specialist

JR United Kingdom; Bournemouth; Hybrid; GBP 40,000 - 46,000; Full time

Job summary

A leading health-tech company is seeking an Onboarding Manager for a 12-month FTC role in Bournemouth. This position involves managing the onboarding process for clients, working closely with the sales and implementation teams to ensure a smooth go-live experience. Ideal candidates will have a background in project management within the SaaS industry and possess certifications like PMP or PRINCE2.

Benefits

Flexible working hours

Medical care

Life assurance

Mental well-being support

Increased pension

26 days annual leave plus paid volunteer days

Qualifications

• Experience in project management or customer onboarding, preferably in a SaaS environment.
• Demonstrated success in managing customer relationships.
• Strong project management skills with relevant certifications.

Responsibilities

• Manage the onboarding journey for clients post-sale.
• Coordinate with sales and technical teams.
• Oversee 10-20 active projects from sale to go-live.

Skills

Project Management

Customer Onboarding

Change Management

Customer Relationship Management

Driving Customer Adoption

Education

PMP Certification

PRINCE2 Certification

Tools

Jira

Hubspot

LMS Platforms

Job description

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ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses

Location:

bournemouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

The Company:

• Globally established and offering the market leading solution in their space.
• Award winning company recognised as a Sunday Times best Place to Work!
• Huge investors in personal development and growth.
• Continuing to grow, thus the demand to add to the team!

The Opportunity:

Please note this is a 12 month FTC opportunity, with scope to extend or become permanent Due to demand.

Due to demand and growth for their leading platform, thiswell-established health-tech business are looking for another Onboarding Manager to help clients through the post sales experience before go-live!

Effectively manage the onboarding journey, working closely with sales, Account Management, technical implementation and support to ensure the most seamless experience to every client.

Be the swan, serene and calm above water, whilst below the surface it’s all systems go!

Managing 10 – 20 active projects at any given time, you’ll be their point of contact, calming influence and project manager, taking them from sale to go-live with no stress and no friction.

The Ideal Candidate:

• Experience in project management, customer onboarding, or a similar role, preferably in a SaaS or technology-driven environment.
• Demonstrated success in managing customer relationships and delivering projects on time and to plan.
• Experience with change management and driving customer adoption of new technologies.
• Strong project management skills with proficiency in tools such as Jira, Hubspot, and LMS platforms, or similar tools.
• PMP, PRINCE2, or other project management certifications.
• Experience working with or within the dental space.

The Package:

• A base salary up to £40k with a £5k bonus.
• Totally flexible working. Want remote, sure! Prefer some office time, no problem!
• Medical care, life assurance and mental-wellbeing support.
• Increased pension.
• 26 days annual leave plus paid volunteer days

And more!

ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!