Onboarding Service Management Consultant 1616

Morson Talent; Lancashire; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking a Service Management System Architect for a 6-month contract to support a national technology transformation programme in the UK. The role involves integrating complex service management systems into a critical network, requiring strong technical and stakeholder engagement skills. This is a hybrid position with fortnightly attendance in Chorley and monthly travel to Warwick.

Qualifications

• Experience in the design, configuration, testing, and deployment of IT Service Management systems.
• Solid understanding of large-scale public safety or critical communications programmes.
• Experience with Emergency Services organisations or high-compliance environments.

Responsibilities

• Lead technical integration of User Organisation Service Management systems.
• Translate technical requirements to stakeholders.
• Ensure completion of onboarding milestones.

Skills

Configuration of IT Service Management systems

Stakeholder engagement

Documentation and presentation skills

Understanding of public safety programmes

Tools

ServiceNow

BMC Remedy

Job description

Service Management System Architect
Contract Length: 6 months
Day Rate: £600/day (Inside IR35)
Location: Hybrid - Fortnightly presence in Chorley and monthly travel to Warwick

Join a High-Impact National Programme - Service Management System Architect (ESN Onboarding Focus)

We re seeking a Service Management System Architect to join a nationally significant technology transformation programme aimed at modernising emergency communications infrastructure across the UK. This role is ideal for an experienced professional looking to influence the onboarding and integration of complex service management systems into a mission-critical network.

You ll be working within a multi-supplier, multi-stakeholder environment to ensure effective onboarding of User Organisations to a secure, modern service platform.

Key Responsibilities:

• Lead all technical aspects related to integrating User Organisation Service Management systems with the central network service.
• Translate complex technical requirements, interface configurations, and testing needs to a range of stakeholders across public sector and supplier groups.
• Collaborate with technical and delivery leads to ensure timely completion of onboarding milestones and contract deliverables.
• Serve as a key contributor in governance forums, providing guidance and resolving technical challenges as they arise.
• Act as the primary contact for integration planning, issue resolution, and system readiness across assigned User Organisations.

About You:

• Strong background in the design, configuration, testing, and deployment of IT Service Management systems (e.g., ServiceNow, BMC Remedy, or similar).
• Solid understanding of large-scale public safety or critical communications programmes, ideally including previous work on secure networks.
• Experience working with or within Emergency Services organisations or other high-compliance environments.
• Skilled in technical stakeholder engagement, issue resolution, and translating between business needs and technical implementations.
• Able to manage complexity and change in fast-paced, multi-supplier programme environments.
• Confident communicator with strong documentation and presentation skills.
• Commercially aware, with a pragmatic and customer-focused approach to solution delivery.

This is a 6-month contract, paying £600 per day (Inside IR35). The role is hybrid, with fortnightly attendance in Chorley and monthly meetings in Warwick.