Onboarding Partner - EMEA

TN United Kingdom; United Kingdom; Remote; GBP 40,000 - 80,000; Full time

Job summary

Join a dynamic global CX team at a leading fitness software provider, where you'll guide customers through onboarding and product adoption. This role is crucial for scaling our customer base in EMEA, requiring an ambitious and customer-centric individual. You'll collaborate with regional leadership and various departments to enhance customer success, improve KPIs, and ensure smooth transitions post-sale. If you thrive in a fast-paced environment and are passionate about customer engagement, this is the perfect opportunity for you.

Benefits

Flexible PTO policy

Quarterly fitness reimbursement

Parental leave options

Pet leave options

Partner discounts

Mental health support programs

Calm App subscription

Qualifications

• 5+ years of relevant experience in SaaS onboarding or customer success.
• Excellent communication and organizational skills are essential.

Responsibilities

• Support customers through onboarding and drive product adoption.
• Collaborate with teams for successful data migration and communication.

Skills

SaaS onboarding

Account management

Customer success

Communication skills

Organizational skills

Interpersonal skills

Education

Bachelor’s degree

Job description

Below is a refined version of the job description, with improved formatting and focus on relevant content:

Job Description

INTRODUCTION:

As a member of our global CX team, you will support our customers in EMEA with realizing first value with Glofox. Your responsibilities include guiding customers through onboarding, acting as a key resource and escalation point for platform queries, and ensuring customer success. We seek an ambitious, customer-centric individual who can work cross-functionally to highlight, prioritize, and seamlessly guide customers through setup while maintaining high engagement and managing blockers. This is a crucial hire for Glofox in EMEA as we scale our customer base. You will work closely with regional leadership to drive onboarding success.

WHAT YOU’LL DO:

• Support customers through onboarding by driving product adoption and engaging stakeholders using a consultative approach.
• Improve KPIs such as onboarding time, customer retention, engagement, and product adoption.
• Collaborate with the Technical Implementation team for successful data migration and communication.
• Act as a product and industry champion, leveraging best practices to unblock challenges.
• Work with Sales to understand value drivers and facilitate smooth transitions post-sale.
• Utilize enablement and marketing materials for training and product adoption, using personalized messaging.
• Create feedback loops and align with other departments for optimization.

WHAT YOU’LL NEED:

• Bachelor’s degree with high academic and extracurricular achievement.
• 5+ years of relevant experience, including 2+ years in SaaS onboarding, account management, or customer success.
• Experience managing high-volume onboarding or large customer portfolios with KPIs.
• Excellent communication skills for stakeholder meetings and presentations.
• Strong organizational and time management skills.
• High EQ and interpersonal skills for working with diverse stakeholders.
• Self-motivated, curious, resilient, and solution-oriented.

DESIRABLE SKILLS:

• Experience in health and fitness SaaS or working within fitness clubs/studios.
• Previous management or supervisory experience.

BENEFITS:

• Purpose-led culture with values: Best Life, One Team, Growth Mindset.
• Flexible PTO policy and quarterly days off.
• Parental and pet leave options.
• Quarterly fitness reimbursement.
• Partner discounts and mental health support programs.
• Calm App subscription for relaxation.

We are committed to diversity and encourage all qualified candidates to apply, regardless of whether they meet every listed skill.

ABOUT ABC:

ABC Fitness is a leading provider of software for the fitness industry, supporting over 41 million members worldwide. Founded in 1981, we serve over 31,000 gyms and health clubs globally. We are part of Thoma Bravo, focusing on innovative software solutions. Visit abcfitness.com for more information.

#LI-REMOTE

If you thrive in a fast-growing environment and enjoy working with enthusiastic teams, join us!