Onboarding Manager

JR United Kingdom; Milton Keynes; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leadership opportunity at a leading financial services firm for an experienced KYC professional to manage an onboarding team. The successful candidate will ensure efficient client onboarding while driving compliance and improvements in the process. Key responsibilities include leading the team, maintaining high standards, and overseeing day-to-day operations alongside compliance requirements.

Qualifications

• Strong experience in KYC or client onboarding.
• Proven leadership experience.
• Knowledge of AML/KYC frameworks.

Responsibilities

• Lead and mentor the onboarding team to meet performance targets.
• Oversee onboarding operations and compliance.
• Conduct audits and prepare reports.

Skills

Leadership

Compliance

Stakeholder Management

Communication

Education

Professional certifications (e.g., CAMS, ICA)

Job description

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A leadership opportunity for an experienced KYC professional to manage and develop a team of 5 onboarding associates. The successful candidate will be responsible for ensuring efficient, compliant, and timely client onboarding (targeting a 48-hour turnaround), while driving process improvements and maintaining high regulatory standards.

Key Responsibilities:

• Lead and mentor the onboarding team to meet performance targets.
• Oversee day-to-day onboarding operations and ensure compliance with AML/KYC regulations.
• Act as an escalation point for client issues and maintain oversight of onboarding quality.
• Conduct audits and prepare performance and compliance reports.
• Identify and implement process improvements, including use of technology.

Requirements:

• Strong experience in KYC or client onboarding, with proven leadership experience.
• Knowledge of AML/KYC frameworks and regulatory compliance.
• Background in financial services or similar regulated industries preferred.
• Excellent communication and stakeholder management skills.
• Professional certifications (e.g., CAMS, ICA) are a plus.
• Process-focused, adaptable, and committed to high performance.