Onboarding & Maintenance Specialist - Hotels

Expedia, Inc.; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking an Onboarding and Maintenance Specialist to join their Core-OTA team in London. In this role, you will onboard new connected partners, manage property configurations, and ensure optimal performance. The ideal candidate will have a strong background in project management and excellent problem-solving skills. Join this mission-driven team and contribute to shaping the future of travel through innovative solutions.

Benefits

Flexible work model

Generous time-off

Parental leave

Career development resources

Exciting travel perks

Qualifications

• Experience in implementation management or client services project management.
• Strong experience with Excel and handling large data sets; SQL knowledge is a plus.
• Good organizational, process, and project management skills.

Responsibilities

• Onboard new partners and manage connected partner conversions.
• Enable products for existing partners, modifying settings as needed.
• Communicate updates effectively with partners and internal teams.

Skills

Problem Solving

Communication

Project Management

Organizational Skills

Analytical Skills

Tools

Excel

Salesforce

JIRA

Job description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Travel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.

The Onboarding and Maintenance Specialist is a member of the Core-OTA Onboarding & Maintenance team, part of Core-OTA Connectivity and Solutions, and works with our API-connected strategic partners and vacation rental property managers to enable their properties on the Expedia Group platform. The Onboarding & Maintenance Specialist will complete partner information collection, property configuration, product enablement, and partner training.

In this role, you will:

• Onboard net new connected partners and connected partner conversions

• Enable Products for existing partners, including but not limited to, creating, and modifying room types, rate plans, property settings and property content

• Load new merchandising campaigns in conjunction with commercial teams

• Track and provide data on key performance indicators, including timelines and handle times

• Communicate updates with partners and internal stakeholders across various teams

• Collaborate with internal teams to troubleshoot problems affecting partners and ensure optimal account performance during onboarding and product enablement

• Develop processes improvements to provide quick yet thorough responses to internal and external partners, maintain feedback loops and collaborate with senior team members to ensure the voice of the partner is heard

• Participate in critical initiatives related to Expedia Group goals, including empowering partners to leverage EG tools and capabilities

Experience and qualifications

• Experience in implementation management, client services project management, or engagement management or similar experience in a partner-facing role

• Strong experience with Excel and working with large sets of data; experience running SQL queries preferred but not required

• Experience with Salesforce, Outlook, Slack, and issue-tracking software (JIRA, etc.)

• Experience with XML, SQL and JSON preferred but not required

• Strong oral and written communication skills; experience dealing with a diverse and international team

• Solid problem solving/analysis and decision-making abilities

• Good organizational, process, and project management skills

• Ability to learn new software and technical processes quickly

• Experience reporting on results and adjusting procedures to improve results

• • A flexible, hands-on approach with strong initiative and motivation to work in a constantly changing environment

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.