Onboarding / Implementation Specialist

Base.com (formerly BaseLinker); Brighton; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is looking for a talented Ecommerce Implementation Specialist to enhance customer onboarding processes. This role involves working closely with top e-commerce brands in the UK, leading implementation projects that improve business operations. You'll leverage your expertise in SaaS solutions and the UK e-commerce landscape to deliver tailored solutions, manage multiple projects, and ensure successful client integrations. Join this rapidly growing organization and take part in shaping the future of e-commerce while enjoying opportunities for professional development in a hybrid work environment.

Benefits

Opportunity to influence product development

Career growth opportunities

Hybrid work model

New office environment

Qualifications

• 3+ years experience implementing SaaS e-commerce solutions.
• Solid understanding of the UK e-commerce landscape.

Responsibilities

• Lead end-to-end implementation projects for clients.
• Analyze customer requirements and provide tailored solutions.
• Troubleshoot and resolve technical issues during implementation.

Skills

SaaS e-commerce solutions

Communication skills

Project management

Problem-solving

Analytical skills

Fluent in English

Tools

HTML

CSS

PHP

Job description

Base.com is an All-in-One Multi-Channel Management System

Trusted by thousands of sellers worldwide, Base.com offers proprietary SaaS solutions that help merchants scale up, automate, and optimize their businesses across all sales channels.

Our platform includes modules for Order Management, Product Warehousing, Managing Marketplace Listings, and Automating Workflows, alongside over 1300+ integrations with marketplaces like Amazon, eBay, Etsy, Shopify, WooCommerce, Magento, and logistics providers such as DHL, FedEx, UPS, DPD, Deutsche Post, and integrations with financial and communication tools like QuickBooks, Slack, Gmail, and FreshDesk. We have partnered with leading global marketplaces and regional players.

Our teams operate in Poland and across Europe, the Americas, and Asia, with plans to expand into new markets. Our flexible work model supports global collaboration while maintaining local expertise. With 15x growth over three years through strategic acquisitions and team expansion, we are entering an exciting phase of global scaling.

About The Role

As our Base.com growth continues, we seek a talented Ecommerce Implementation Specialist to support customer onboarding. You will work with top e-commerce brands and retailers in the UK, delivering impactful implementations that elevate their business operations.

Apply today and help shape the future of e-commerce!

Experience

• 3+ years experience implementing Base.com or similar SaaS e-commerce solutions
• Solid understanding of the UK e-commerce landscape and experience working with retailers and brands
• Strong communication and client relationship skills
• Ability to manage multiple projects and meet deadlines
• Excellent problem-solving and analytical skills
• Fluent in English (minimum B2 level)

Nice to Have

• Knowledge of HTML, CSS, PHP
• Knowledge of ERP systems
• Experience with online store configuration and management

Tasks

• Lead end-to-end implementation projects for clients, ensuring smooth onboarding and integration
• Analyze customer requirements and provide tailored solutions
• Deliver technical demos during onboarding
• Develop project plans, timelines, and roadmaps
• Configure and customize Base.com systems to client needs
• Design solutions to optimize workflows
• Engage with clients to align solutions with business goals
• Evaluate project success against set objectives
• Assist customers with integrating additional tools
• Troubleshoot and resolve technical issues during implementation
• Participate in industry events and on-site customer implementations

Our Offer

• Opportunity to influence product development
• Be part of a rapidly growing organization
• Development and career growth opportunities
• Full-time position with a hybrid work model, including working in our new office