Onboarding & Education Consultant

Relo Metrics; London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

An innovative company is seeking an Onboarding & Education Consultant to drive customer success through effective training and project management. This hybrid role emphasizes collaboration and requires a passion for enabling others to succeed. You will manage onboarding processes, develop scalable training materials, and analyze customer engagement to enhance platform adoption. Join a dynamic team dedicated to transforming sports sponsorship through data-driven insights and solutions. If you're ready to make a significant impact in a fast-paced environment, this opportunity is perfect for you.

Benefits

Short & Long Term Disability Coverage

Life & AD&D Coverage

EAP Program

Pension Scheme

Paid Public Holidays

Personal Leave

Global Volunteer Time Off

WFH Scheme

Global Wellness Reimbursement

Qualifications

• 2-4 years in project management and client education.
• Experience in SaaS environment or similar.

Responsibilities

• Manage onboarding timelines and client communication.
• Develop and optimize training materials for customer success.

Skills

Project Management

Client Education

Data Analysis

Communication Skills

Customer Focus

Adaptability

Education

Bachelor's Degree

Tools

Learning Management Systems (LMS)

Job description

About Relo Metrics
Since day one, the Relo Metrics team has pushed past traditional boundaries in the sports sponsorship arena to ensure our clients are always a step ahead through innovative, intuitive data solutions.

Relo Metrics is an AI-powered, fast-growing, global Saas company that works with marquee sports leagues, clubs, agencies and brands to help them realize and optimise the value of their sports sponsorship investments. Our sponsorship analytics intelligence platform empowers our clients with the insights they need to retain and grow revenue with dedicated support from our world-class team of industry experts.

Sound like Relo Metrics could be a good fit for you? Check out our Careers page to learn more!

Onboarding & Education Consultant
The Relo Metrics O&E team drives knowledge sharing, process optimisation, product adoption, and scalable educational initiatives to empower our customers and internal teams. Our Consultants excel in delivering technical and product expertise through demos, e-learning, live trainings, documentation, and implementation support.

In this role, you will serve as a project manager for customer onboarding and implementation in the UK and EU markets (and international as needed), and contribute to development of ongoing customer education through scalable, innovative training and certification strategies.This role places heavy emphasis on collaboration with our UK team members to deliver appropriate customer experiences that drive platform adoption and time to value. This is a hybrid role located in our London office with an expectation of working 3 days/week in-office.

If you are passionate about enabling others to succeed, have a knack for curriculum development, and thrive in a collaborative environment, we encourage you to apply for the Onboarding and Education Consultant position. Help us shape the future of our onboarding programs while driving platform adoption and success!

What You'll be Doing

• Understand Client Goals and Objectives: Collaborate with Sales, Customer Success and clients to identify key success metrics and client goals that will be tracked and optimised across the client lifecycle.
• Project Management: With a focus on customers in the EMEA market, lead onboarding timelines from initial kick-off to client valuation, ensuring timely communication with clients and internal stakeholders throughout onboarding delivering on contractual milestones.
• Self-Serve Curriculum Development: Contribute to the development of the curriculum development process, ensuring efficient content creation, organization that increases customer self serve usage. Build scalable processes to maintain, update, and optimise training materials so they remain relevant and impactful.
• Drive Customer Retention: Deliver a seamless first-touch experience that helps customers utilise Relo’s platform to achieve their business goals, that ultimately influences YOY retention.
• Stakeholder Collaboration: Build strong relationships and collaborate cross-functionally with key business stakeholders to understand industry trends and insights, to curate training materials that align with our business goals.
• Tech Platform Certification Educational Journey: Help design and implement a Certification program with scalability in mind, covering onboarding through ever-boarding. Establish a program that equips customers, partners, and employees with the critical skills needed for platform success.
• Content Scalability: Develop scalable methods for introducing new training content and updating existing materials to ensure that our training programs stay current and relevant.
• Certification and Platform Adoption: Analyse training effectiveness and monitor the impact of certifications on platform adoption. Identify areas for optimisation, making data-driven recommendations to enhance training processes and overall enablement outcomes that align with annual KPIs.

Qualifications
What You Need to Have:

• 2-4 years relevant in project management and client education
• Experience in a start-up, SaaS environment (dynamic, fast-paced, always evolving), or a similar environment
• Proven ability to manage projects effectively and consistently deliver on time
• Data-driven mindset with the ability to analyse training outcomes and make data-based recommendations
• Willingness and flexibility to travel as needed
• Proven experience optimising processes or scaling workflows
• Technically Competent - prior onboarding and implementation experience in SaaS and data analytics
• Reliable - you consistently meet deadlines, show up on time, and deliver on your commitments
• Adaptability and problem solver - you are open to change and can adjust to shifting priorities or unexpected challenges. You embrace new technologies and methodologies
• Customer Focused - you prioritise customer satisfaction and strive to meet their needs
• Ability to work across time zones and cater to international markets
• Strong attention to detail
• Excellent communication and interpersonal skills (written, verbal, and listening)

What Will Make You Stand Out (Nice to Have's):

• Familiarity with industry best practices and trends in technical enablement and certification
• Knowledge of international sports and social media platforms
• Experience with Learning Management Systems (LMS) and other educational technology tools
• Additional languages are a huge bonus!

What's In It For You?

At Relo Metrics,competitive base pay is a part of a total rewards package which also includes benefits and wellness. The reasonable estimated base pay range for this role is from £40,000-£50,000 annually. The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.

The total rewards package offered also includes :

• Short & Long Term Disability Coverage
• Life & AD&D Coverage
• EAP Program
• Pension Scheme
• Paid Public Holidays, Personal Leave & Global Volunteer Time Off
• WFH Scheme
• Global Wellness Reimbursement

Note:This position offers the opportunity for remote work or 'work from home'. However, Relo Metrics is excited to only consider applicants residing in the local area listed in the job description for business needs including some or all of the following: client interaction, team interaction, timezone, etc.

The pay range for this role is:

40,000 - 50,000 GBP per year (London Office)