Onboarding & Customer Success Manager

Bumper; Sheffield, Greater Manchester; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

Join a dynamic and award-winning digital payments platform that is revolutionizing the automotive industry. As an Onboarding & Customer Success Manager, you’ll ensure a world-class experience for customers from the moment they start their journey with us. This hybrid role offers the chance to work both remotely and on-site, while you lead the implementation of our innovative product, build strong relationships, and drive customer retention. If you're passionate about delivering exceptional experiences and thrive in a fast-paced environment, this is the perfect opportunity for you to make an impact!

Benefits

Car Allowance

Private Healthcare

26 Days Holiday

Flexible Working Policy

Annual Company Retreat

Parental Leave

Wellbeing Allowance

Salary Sacrifice Pension

Cycle to Work Scheme

Electric Vehicle Salary Sacrifice

Qualifications

• Proven experience in a similar role, preferably within SaaS or payments.
• Strong understanding of the automotive industry is highly desirable.

Responsibilities

• Lead seamless implementation of Bumper Pro for new customers.
• Oversee ongoing customer support and relationship management.

Skills

Project Management

Customer Relationship Management

Data Analysis

Communication Skills

Problem Solving

Education

Bachelor's Degree

Job description

A bit about us...

Please allow us to celebrate our own success for a moment... We've built a customer-centric product that is market-leading, and we are smashing it!

We're a multi-award-winning digital payments and insight platform within the automotive industry. We work with over 5,000 automotive retailers, helping drivers to pay for motoring costs, accessories, and other services through a variety of different payment options. Our purpose is to build a solution that gives drivers peace of mind while enhancing customer experience and assisting with dealer profitability.

Our Head Office is in Sheffield City Centre, with offices also based in London and Turkey. We've also expanded further, bringing retailers in Ireland, Germany, Spain, and the Netherlands on board, with the vision of being the leading automotive payment and insights platform!

A bit about the role...

The Onboarding & Customer Success Manager at Bumper will play a critical role in ensuring our customers are given a world-class experience, from right at the start of their journey with us. This individual will oversee onboarding and product implementation of Bumper Pro, deliver exceptional ongoing support, and conduct regular customer reviews.

This is a full-time hybrid role, with 2-3 days a week based at our Sheffield or London office, and regular weekly travel to visit client sites.

Key responsibilities:

• Customer Implementation & Onboarding:
  • Lead the seamless implementation of our Bumper Pro Product for new customers through effective project management, ensuring swift adoption and value realisation.
  • Develop, refine, and deliver world-class onboarding processes to enhance customer satisfaction.
• Customer Success Management:
  • Oversee ongoing customer support, ensuring issues are resolved promptly and effectively.
  • Build and maintain strong relationships with key stakeholders in customer organisations.
  • Conduct regular business reviews to assess performance, gather feedback, and identify opportunities for improvement.

• Strategic Input:
  • Collaborate with Sales, Product, and Growth teams to align customer success strategies with broader business goals.
  • Utilise customer insights to influence product development and enhance user experience.
  • Drive initiatives to increase customer retention, expansion, and advocacy.

Now a bit about you...

We are a passionate and professional team, and we’re excited to welcome an Onboarding and Customer Success Manager who shares our vision of making Bumper the No. 1 payments platform in Europe!

In this role, you’ll play a critical part in shaping the customer journey for our new Bumper Pro Product, from first touchpoint through to long-term success. You’ll work cross-functionally in a fast-paced environment, helping new customers onboard smoothly while building strong, lasting relationships that drive retention and growth. If you're a natural problem-solver with a passion for delivering exceptional experiences at scale, we’d love to hear from you!

Our ideal candidate has...

• Proven experience in a similar role, preferably within a SaaS, payments, or Automotive environment
• Project management experience
• Strong understanding of the automotive industry is highly desirable
• Exceptional ability to build relationships and deliver value to customers
• Data-driven mindset with the ability to analyse and utilise metrics to improve outcomes
• Organised and methodical
• Excellent communication and presentation skills
• A full, clean UK driving license

What you'll get from us...

• Competitive Salary: £50,000 - £60,000 (dependent on experience)
• Car Allowance: £550 per month
• Performance Bonus: Uncapped commission scheme
• Healthcare: Private healthcare with Vitality, and Medicash health cash plan
• Time Off: 26 days holiday + bank holidays, plus volunteer days
• Flexible Benefits:
  • Salary sacrifice pension with Aviva
  • Cycle to Work Scheme
  • Electric Vehicle Salary Sacrifice scheme with Octopus
  • Salary Sacrifice Chiidcare
  • Wellbeing allowance of £250 per year
• Work-Life Balance: Flexible working policy
• Annual Company Retreat - a few days of fun, collaboration, and mingling (make sure your passport’s in date!)
• Parental Leave: 4 months paid leave for primary carers and 1 month for secondary carers

Perks are nice, but we know perks don’t make up the whole package of a great job. By joining our Bumper team, you'll have the opportunity to be an ambassador for our product & brand, and help us to continue on our winning streak!