Onboarding & Customer Relationship Coordinator/ Manager - Hybrid & Flexible Working

Hospitality Jobs UK; Dacorum; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Join a dynamic and rapidly growing job platform as an Onboarding & Relationship Coordinator at Hospitality Jobs UK. You'll be an essential part of a supportive team, driving client engagement and ensuring smooth operations. This role offers flexibility with full-time and part-time options, enriched with generous holiday entitlements and incentives to enhance your career in the hospitality industry.

Benefits

25 days holiday + 8 bank holidays

Birthday off

Hospitality reward discounts

Team lunches & incentives

Qualifications

• Proven strong customer service mindset and detail-oriented.
• Clear communication and relationship-building skills.
• Relevant experience in fast-paced administrative roles.

Responsibilities

• Manage onboarding processes and maintain client relationships.
• Conduct data analysis to inform business decisions.
• Coordinate admin tasks for cross-team collaboration.

Skills

Communication skills

Customer service

Data analysis

Organizational skills

Tools

MS Office

HubSpot

Salesforce

Job description

At HJUK, we’re redefining recruitment in hospitality and as our business grows, we’re now looking for an Onboarding & Relationship Coordinator / Manager to join our team.

Why Join HJUK?
Be part of one of the fastest-growing job board platforms in the UK.
Join a collaborative, supportive environment where your contributions truly make a difference. We give you the tools to succeed, with flexible working options - Full-time, part-time (3–4 days), or school hours.

Benefits:
• 25 days holiday + 8 bank holidays
• Birthday off
• Hospitality reward discounts
• Team lunches & incentives
• Hybrid/flexible working

The Role:
We’re looking for a highly organised, proactive, and customer-focused individual to manage onboarding and relationships, keeping our operations running smoothly.

Key Responsibilities:
• Act as the first point of contact for clients and stakeholders
• Manage and analyse data to support business decisions
• Support planning, scheduling, and internal communication
• Coordinate admin tasks and cross-team collaboration
• Respond professionally via calls, emails, and WhatsApp

What You’ll Bring:
• Clear, confident communication skills
• Strong customer service mindset
• Detail-oriented and highly organised
• Comfortable with data analysis and reporting
• Builds strong, lasting relationships
• Assertive, proactive, and a team player

Desirable:
• Experience in admin/coordination roles in fast-paced environments
• Proficient in MS Office; knowledge of HubSpot, Salesforce, or similar CRMs
• Resilient with strong problem-solving abilities


HJUK is the UK’s dedicated job platform for the hospitality sector built by people who know the industry inside out. We help operators attract relevant, high-quality candidates through a specialist job board backed by real expertise, industry partnerships and personalised support.