Onboarding Consultant (Software Applications Consultant)

Idox Plc; United Kingdom; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading software solutions provider in the UK is seeking an experienced Onboarding Consultant to support Local Authorities in implementing Idox Cloud solutions. This role involves guiding clients through setup processes, maintaining strong relationships, and managing onboarding projects. Ideal candidates will have experience with Idox Software and demonstrate exceptional consultancy skills. The opportunity offers a chance to directly impact public services delivery and efficiency.

Qualifications

• Experience with Idox Software and public sector understanding.
• Strong consultancy and communication skills.
• Ability to manage multiple onboarding projects.

Responsibilities

• Guide clients through setup and configuration of Idox Cloud solutions.
• Build and maintain customer relationships.
• Coordinate with teams to ensure successful software implementations.

Skills

Customer relationship management

Consultancy skills

Detail-oriented

Understanding of public services

Tools

Idox Software

Job description

Overview

Onboarding Consultant (Software Applications Consultant)

About the role

We are seeking experienced users of Idox Software to join our team of Onboarding Consultants, supporting Local Authorities across the UK as they implement and adopt Idox Cloud solutions. This is an opportunity to help guide new customers through setup and configuration to best practice, shaping how they use our software to deliver public services efficiently and effectively.

In this customer-facing role, you’ll work closely with clients, project managers and technical specialists to ensure smooth, successful software implementations. You’ll apply your first-hand understanding of how Local Authorities operate alongside product knowledge and consultancy skills to deliver a great onboarding experience for every customer. You’ll build strong customer relationships, manage a portfolio of onboarding projects, and coordinate with teams across Idox to achieve outstanding results.

We’re looking for a self-sufficient, detail-oriented professional who thrives on delivering high-quality outcomes. You’ll embody our values of Responsibility, Integrity and Excellence in everything you do. This is your opportunity to make a wider impact – helping Local Authorities across the UK to modernise services, improve efficiency and deliver better outcomes for communities.