Onboarding Co-Ordinator

Alternative Networks (now part of Daisy Group); Crawley; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A leading telecommunications company in Crawley seeks an Onboarding Co-Ordinator to deliver comprehensive recruitment administration. The role involves managing new starter processes and liaising with candidates to enhance customer satisfaction. Applicants should possess excellent Excel skills, interpersonal abilities, and preferably HR experience. This permanent position offers a salary of £29,000 and a 7.5% bonus, with opportunities for hybrid working after probation.

Benefits

25 Days Annual Leave plus bank holidays

Private Health Insurance

Personal Pension Plan

Discounted gym membership

Employee Assistance Programme

Qualifications

• Experience in a customer service environment required.
• Ability to produce reports using Excel.
• Strong interpersonal skills necessary.

Responsibilities

• Deliver end-to-end administration for vacancies.
• Complete recruitment administrative activities.
• Manage the recruitment inbox and queries.

Skills

Excel experience

Excellent customer focus

Collaborative working

HR knowledge & experience

Job description

Overview

81465 - Onboarding Co-Ordinator will report to the Onboarding Co-ordinator - Team Leader and will work within Human Resources based in our Crawley office. You will be a permanent employee.

You will attract a salary of £29,000 and a bonus of 7.5%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote.

Close Date: 01/10/2025.

We Also Provide The Following Additional Benefits

• 25 Days Annual Leave plus bank holidays.
• Reservist Leave – Additional 18 days full pay and 22 unpaid
• Private Health Insurance / SimplyHealth
• Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit Scheme, Season Ticket Loan
• Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
• Occupational Health support
• Switched On – scheme providing discount on hundreds of retailers' products
• Discounted gym membership
• Employee Assistance Programme

Job Purpose

To provide a full shared service activity to deliver all associated "end to end" administration for vacancies. To deliver customer satisfaction, raising the bar and improving performance.

Dimensions

This position would suit a proactive, enthusiastic, methodical and adaptable team player with excellent interpersonal and customer focused skills with an eye for detail. The ideal applicant will have experience working in a customer service environment and will use their experience to quickly identify the customer needs and provide an efficient and accurate solution. You will ideally have experience working in an HR or recruitment field.

Principal Accountabilities

The team must complete all recruitment administrative activities and actions, this includes, but is not limited to:

• New starter contracts
• Internal appointment letters
• Pre-employment checks on new starters and managing entire process
• Setting up new agency / permanent staff in SAP
• Creation of position numbers
• Respond to ad hoc recruitment queries
• Checking/verifying all non-UK qualifications and any other documentation
• Manage recruitment inbox and dealing with queries
• Ensure all required candidate information is captured as a full pack per candidate with no omissions, eg interview notes etc
• Offer and contract completion
• Satisfactory referencing
• Liaising with new employees, arranging start dates, ensuring a link is maintained with candidates post offer acceptance and pre joining
• Induction process/on-boarding as required

Knowledge, Skills, Qualifications And Experience

• Excel experience with the ability to produce reports
• Collaborative working
• Excellent Customer focus including, written, telephony, email, face-to-face
• All completed activities follow best practice and any legislative requirements
• Relationships management with wider HR team and Business Managers
• Respond to all requests for information or support within an appropriate timescale
• Support projects relating to new activities within the resourcing team
• Ideally HR knowledge & experience

Nature And Scope

The Onboarding Co-ordinator will have the opportunity to contribute to success of the function by supporting change and striving to achieve high levels of customer satisfaction. You will need to take an active interest in their self-development and take advantage of learning opportunities in the workplace.

Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. If in doubt ask!

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

If you have any queries in connection to this vacancy or your application, please contact us at [e-mail] quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.