Onboarding Client Relationship Specialist

3C Deutschland GmbH; Nottingham; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading company in data and technology is seeking an Onboarding Client Relationship Specialist in Nottingham. This role involves managing strategic client accounts, ensuring outstanding service delivery, and supporting new client onboarding. Join a dynamic team and contribute to exceptional client experiences in a hybrid working environment.

Benefits

Discretionary bonus plan

Core benefits include pension and BUPA healthcare

25 days annual leave with additional purchasable leave

Celebration of diversity and inclusion in the workplace

Qualifications

• Proven experience managing strategic client relationships.
• Strong communication and interpersonal skills.
• Ability to respond effectively to client queries and escalations.

Responsibilities

• Manage a portfolio of up to 12 strategic clients daily.
• Provide onboarding support for new clients and respond to their queries.
• Attend and host monthly service reviews and escalate issues as needed.

Skills

Client Relationship Management

Proactive Mindset

Exceptional Service Delivery

Job description

Onboarding Client Relationship Specialist

• Full-time
• Employee Status: Regular
• Role Type: Hybrid
• Department: Customer Service
• Schedule: Full Time

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Be Part of Something Meaningful at Experian

We're looking for a Onboarding & Client Relationship Specialist to join our Background Checking team, based in our Nottingham office, reporting into the Service Delivery Manager. You'll be part of a dynamic and supportive team, working with our strategic clients to manage their accounts daily. You'll also play an important role in the implementation and onboarding of new accounts, ensuring a seamless and positive client experience from the very start.

Main Responsibilities/Activities

Bulk uploads – prep and upload, following process

Support with CEDAR management, updating the tracker, following up on requests

Provide onboarding support for new clients

Escalations support for non-strat clients – to be answered within 12 working hours

Daily management of the service inbox – queries to be responded to within 8 working hours

Support with Heightened Awareness clients. Provide calls, reporting and support

Prepare for and attend service review sessions

Provide guidance/technical support to the wider Go to Market for HRDI clients

Manage a portfolio of up to 12 strategic clients

Provide daily support to your clients with queries and escalations

Supply your clients with monthly process stats and custom reporting where required

Attend/host monthly service reviews covering MI, concerns/queries, general account and forecast update, product, and service updates

Support with application and Service level agreement management, reviewing client's applications and limbo status, ensure work is being processed correctly

Have product awareness, attend sessions on product updates to support Go to Market and client management

Keep up to date with service processes by working service once a month minimum

Keep up to date with HRDI regulations/legislations to better your service management

We're looking for someone who brings proven experience managing strategic client relationships, a proactive mindset, and a passion for delivering exceptional service.

Internal grade: F.National-Customer Service-Level 1 | EB10

Hybrid working after completion of training - 2 days per week (Nottingham Office)

Great compensation package and discretionary bonus plan

Core benefits include pension, bupa healthcare, sharesave scheme and more

25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together