Onboarding and Integration Specialist - Fitness SaaS Brand Head Office & Support · London ·

Love Recruitment Limited; London; Remote; GBP 35,000 - 40,000; Full time

Job summary

A leading fitness SaaS brand is seeking an Onboarding and Integration Specialist. You will play a vital role in ensuring successful transitions for new clients by providing personalized implementation plans, customizing software solutions, and delivering training. The candidate should possess strong customer service skills and a passion for technology to enhance client experiences.

Qualifications

• Proven experience in customer-facing roles, ideally in onboarding or customer success in SaaS.
• Strong organizational skills and self-motivated.
• Experience in the fitness or wellness industry is a plus.

Responsibilities

• Lead the onboarding process for new clients, executing personalized implementation plans.
• Customize the platform to meet client-specific needs, including data integration.
• Conduct training sessions with client teams on platform capabilities.

Skills

Empathy

Time Management

Problem Solving

Customer First Mindset

Technical Savvy

Job description

Onboarding and Integrationspecialist - Fitness SaaS brand

£35-40k (experience dependent)

UK based/ remote working with occasional travel required

Our client provides cutting-edge software solutions designed to help fitness businesses thrive. They are proud to work with many partners both in the UK and globally driving and engaging prospects into the business to help them grow seamlessly. As they continue to expand, we're looking for an enthusiastic and customer-focused Onboarding and IntegrationSpecialist to join this dynamic team.

On offer is the chance to work for a fast-paced business with innovation at its core, and the legacy opportunity to join and be a part of this incredible brands growth!

As an Onboarding Specialist, you will play a critical role in ensuring a smooth and successful transition for new customers as they start using the platform. You will work closely with clients and our tech team, providing them with the tools, resources, and guidance they need to effectively set up and optimise their use of the software. Your aim will be to enhance the first-class customer experience, ensuring long term success with the platform.

Key responsibilities of this exciting new role:

• Lead the end-to-end onboarding process for new clients, creating and executing personalised implementation plans that align with their business goals
• Configure and customise the platform to meet each client's specific needs, including data integration, user setup, and feature activation
• Conduct thorough training sessions with client teams to ensure they understand and can maximise the platform's capabilities
• Collaborate with internal teams (Sales, Product, Engineering) to resolve technical issues and enhance the onboarding experience
• Monitor client progress through the onboarding journey, identifying and addressing potential roadblocks proactively
• Create and maintain onboarding documentation, including best practices, training materials, and process workflows

About you:

• Strong empathy and customer-first mindset
• Excellent time management and organisational skills
• Self-motivated with the ability to work independently
• Adaptable and comfortable in a fast-paced environment
• Passionate about technology and its potential to transform businesses
• An excellent problem solver
• Proven experience in a customer-facing role, ideally in onboarding, customer success, or a similar function within the SaaS or tech industry
• Experience in the fitness or wellness industry is a plus, but not required (if no direct experience in SaaS then you must be familiar with the onboarding process and an excellent problem solver/ technically savvy)

Please note only applicants matching the strict criteria above will be contacted as part of the selection process. Your recruiter for this role is Maddie Cummings, Recruitment Director at Love Recruitment and can be contacted simply by applying for this role below. Love Recruitment are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. Maddie is a health and fitness recruitment specialist for the whole fitness sector and if keen to considered please 'apply now'