Onboarding and Activation Specialist

Arlingtonadmin; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic company seeks an entry-level operations specialist for their eBay Live platform. This role involves facilitating seller onboarding, customer communications, and support for live streaming events. Successful candidates will exhibit strong project management skills and be willing to travel for events.

Qualifications

• Experience and interest in live selling formats.
• Strong project management, organisation, and partner engagement skills.
• Strong verbal and written communication skills.

Responsibilities

• Facilitate the seller onboarding process for eBay Live.
• Support ongoing communications and customer feedback for eBay Live events.
• Run event calendars and support event planning and production.

Skills

Project Management

Organisation

Customer Empathy

Communication

Job description

1 week ago Be among the first 25 applicants

At eBay, we're more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers and help us connect people and build communities to create economic opportunity for all.

About The Team And The Role

eBay Live is a new way to sell on eBay, where sellers and buyers interact live on video. eBay sellers build buyer trust, expand their customer base, and grow repeat business through consistent and engaging live streams on eBay Live. eBay buyers can view, chat, ask questions, give feedback, vote, and buy online during eBay Live selling.

The role will support UK eBay Live operations across various tasks including creation and implementation of operating processes, customer support, and production support. You will have operations and production experience, but also strong customer empathy, and communication skills.

What You Will Accomplish

• Facilitate the seller onboarding process, including vetting the seller applications and introducing new sellers and businesses to live-streaming on eBay
• Support ongoing communications to customers who engage with eBay Live events - including providing feedback to sellers on events and mentorship on how to run successful events on eBay
• Identify and triage customer feedback to relevant teams; collaborate with the Live Product team to troubleshoot issues
• Actively run event calendars with sellers and eBay cross-functional teams, including supporting on event planning, production & execution of new event formats
• Support certain livestream events in-person (requires travel) with event creation on eBay platform, active content moderation and other event admin tasks during such events
• Work closely with the legal, analytics, product and operations teams to introduce and improve policies and processes that help protect buyers and sellers.
  
  

What You Will Bring

• Experience and interest in live selling formats
• Deep understanding of our platform
• Strong project management, organisation, and partner engagement skills
• Strong verbal and written communication skills
• Customer empathy
• Data based approach to decision making
• Ability and willingness to travel to support events including at weekends
  
  

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Human Resources Services

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