Onboarding Administrator

M&G; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

M&G is seeking an Onboarding Administrator to join their Finance and Onboarding Team in London. This role involves managing onboarding activities, maintaining accurate records, and supporting KYC processes. Candidates should possess strong numerical skills and attention to detail, with fluency in Italian being highly beneficial.

Benefits

Flexible working arrangements

Workplace accommodations

Qualifications

• Good numerical and Excel skills required.
• Fluency in Italian highly beneficial.
• Previous experience in similar activities desirable.

Responsibilities

• Assist with onboarding and KYC process for new transactions.
• Maintain records of pipeline and closed deals.
• Reconcile invoices and manage payments.

Skills

Numerical skills

Excel skills

Fluency in Italian

Attention to detail

Organizational skills

Time management

Communication skills

Proactive attitude

Tools

Salesforce

Oracle

Revport

HSBCnet

Job description

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

The Role:

M&G Trustee Company Limited (“MTCL”) offers a wide range of Trustee and Agency services in the capital markets space. No investment related activity is carried out. The Finance and Onboarding Team is responsible for managing the set up, onboarding and administration of new transactions where MTCL acts in different trustee and agency capacities, the ongoing maintenance and recording of the relevant finance covenants, as well as the movement of funds in and out of the MTCL accounts. The team is also responsible for ensuring the efficient and consistent application of fees, invoice processing, reconciliation of associated payments as well as keeping the compliance database up to date.

The Onboarding Administrator will be responsible for the onboarding and administration of new transactions, tracking the various elements of new business to ensure prompt and efficient completion of the Know Your Customer (KYC) process, along with other associated onboarding activities. The Onboarding Administrator will also assist in maintaining accurate records of the pipeline and closed deals, the administration of payments, issues, review and reconciliation of invoices and maintaining the compliance database.

Key Responsibilities:

• Assisting in onboarding new deals through the collection, input and completion of the information required to promptly and efficiently complete the Know Your Customer (KYC) process for new transactions and other associated onboarding activities (i.e. opening of accounts as required, obtaining signed fee letters, etc.)
• Input and maintenance of updated information on pipeline, live and closed deals within the relevant systems
• Assisting with the accurate and timely recording/tracking of invoicing new/ongoing business, associated legal fees and reconciling the relevant payments/outstanding debtors (plus associated chasers, as appropriate)
• Completion of administrative tasks, following up on the closing of deals, setting up new deals in the system and the ongoing monitoring of compliance items received from the Issuer/Borrowers due in respect of their financial covenants (and associated chasers, as appropriate)
• Provide administrative and onboarding support to Italian
• Assisting in opening and managing the Trustee accounts at transaction and principal level, including sending payment notices (where required), plus setting up and managing payments
• Ad hoc administration tasks for the team as required

Key Knowledge, Skills & Experience:

• Good numerical and Excel skills
• Fluency in Italian would be highly beneficial for supporting our Italian business
• Structured approach to work & ability to prioritise to meet deadlines and to manage high volumes
• A high level of accuracy and strong attention to detail
• Excellent organisational & time management skills
• Have a good level of written & verbal communication
• The ideal candidate will have a proactive attitude and demonstrate initiative to add value to the business
• Able to work in a team and escalate issues promptly
• No requirement for previous trustee experience but previous experience in managing similar activities is desirable
• Desirable understanding of Salesforce, Oracle and/or Revport and/or HSBCnet systems, albeit not essential to be considered for the role, training will be provided

Level: Colleague

Recruiter Name: Emily Northcott

Closing Date: 13th June 2025

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader , and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job, will be offered an interview if they 'opt in' to the scheme when applying.

Ifyou need assistanceor an alternative means of applying for a role due to a disability or additional need,pleaselet usknow by contacting us at: [e-mail]