Onboard Services Operations Manager - Retail, Hospitality - Travel and Leisure

TN United Kingdom; Kingston upon Hull; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the Leisure, Travel & Tourism industry is seeking an Onboard Services Operations Manager in Kingston-upon-Hull. The ideal candidate will manage third-party performance, oversee retail and catering operations, and drive sales initiatives. This role requires strong financial acumen and the ability to thrive in a fast-paced environment. Join a supportive team that values growth and development while ensuring customer satisfaction across ferry services worldwide.

Benefits

Competitive salary plus bonus

Financial well-being program

Supportive environment valuing growth and development

Qualifications

• Strong financial skills to drive sales and profit.
• Experience in Retail, F&B, Leisure, or travel sectors.

Responsibilities

• Support management of third-party performance and onboard projects.
• Oversee onboard retail and catering operations for high service standards.
• Implement strategies to maximise sales and profitability.

Skills

Financial Skills

Communication

Planning

Tools

Microsoft Office

Excel

PowerPoint

Job description

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Onboard Services Operations Manager - Retail, Hospitality - Travel and Leisure, Kingston-upon-Hull

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Client:

Page Personnel

Location:

Kingston-upon-Hull, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

59391b1fd164

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

• Join a highly fast-paced role with a reputable company in the Leisure, Travel & Tourism industry, providing ferry services worldwide.
• Invite hospitality leaders passionate about travel to apply.

About Our Client

We are a large organisation in the Leisure, Travel & Tourism industry, providing ferry services across the globe. We focus on customer satisfaction, offering top-tier retail and catering services onboard our vessels to ensure a comfortable journey for passengers.

Job Description

• Support management of third-party performance and onboard projects to meet KPIs and SLAs.
• Lead performance meetings to align activities with business goals.
• Collaborate with operations, training, and systems as part of the onboard team.
• Act as liaison between internal teams and third-party partners.
• Oversee entertainment, themed cruises, and children's programs within budget, in collaboration with Marketing.
• Manage product availability and execution of third-party F&B and retail services.
• Address operational complexities to deliver the right customer offerings.
• Develop business cases for new product launches.
• Promote high-performance behaviours across the team.
• Oversee onboard retail and catering operations for high service standards.
• Implement strategies to maximise sales and profitability.
• Enhance customer experience and satisfaction continually.
• Coordinate with departments for smooth operations.
• Oversee staff training and ensure health and safety compliance.
• Analyse customer feedback and implement improvements.
• Drive initiatives to reduce waste and improve efficiency.

The Successful Applicant

Ideal candidates will have:

• Strong financial skills to drive sales and profit.
• Experience in Retail, F&B, Leisure, or travel sectors.
• Proven results in financial modelling, analysis, and budgeting.
• Ability to plan and prioritise tasks in a fast-paced environment.
• Proficiency in Microsoft Office, especially PowerPoint and Excel.
• Confident communication with third-party suppliers.
• A valid passport and ability to travel frequently between Hull, Amsterdam, and other sites.

What's on Offer

• Competitive salary plus bonus.
• Financial well-being program.
• Supportive environment valuing growth and development.

We believe our employees are our greatest asset and are committed to fostering growth and success. We encourage all qualified candidates to apply for this exciting opportunity in Hull.