Onboard Sales and Services

Stena Line; Holyhead; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading ferry operator in Holyhead seeks an Onboard Sales and Services Assistant. This role focuses on delivering exceptional customer service, ensuring cleanliness, and enhancing guest experiences. Ideal candidates are reliable, welcoming, and enjoy teamwork. The position offers variable hours with numerous benefits, including concessionary travel and career development opportunities. Applicants must have experience in hospitality or customer service and must be over 18. Join a team dedicated to providing world-class service and making every journey memorable.

Benefits

Fantastic work-life balance

Concessionary travel on Irish Sea/North Sea routes

Company pension & life assurance

Discounts on gym memberships, fitness subscriptions

Wellbeing cash plan for health expenses

Enhanced maternity and paternity pay

Cycle to work scheme

Employee Assistance Programme

Continuous training and development

Qualifications

• Experience in hospitality, customer service, housekeeping, or catering is preferred.
• Willingness to work away from home for up to two weeks.
• Must be over 18 years old.
• A UK NI number and UK bank account are required.

Responsibilities

• Ensure cabins are clean before guests' arrival.
• Deliver excellent dining experiences to guests.
• Handle customer requests in shops.
• Provide exceptional customer service.
• Maintain stock and cash control.
• Follow corporate safety and quality policies.
• Create a welcoming environment.
• Resolve customer concerns professionally.

Skills

Customer service

Teamwork

Reliability

Communication

Job description

Variable Onboard Sales and Services Assistant - Holyhead £12.21ph

As an Onboard Sales and Services Assistant at Stena Line, you’ll enjoy working closely with a diverse team who are passionate about exceptional customer service. If you’re excited at the prospect of a work/life balance and an exciting new career then maybe this is your next adventure!

Working and living in such close proximity to colleagues means that strong and enduring friendships are commonplace among teams at Stena Line. This is a rich and rewarding experience in and of itself and is particularly important on more challenging days.

We need welcoming, caring and reliable Onboard Sales and Services Assistants – people who will ensure our guests have such a wonderful experience on board, that they can’t wait to sail with Stena Line again!

Key Responsibilities

• Cabins: Ensuring cabins are cleaned thoroughly and in excellent condition prior to our guests’ arrival on board.
• Restaurants: Making sure our diners have a fantastic experience by delivering prompt and friendly service, clearing tables, and washing dishes as needed.
• Shops: Working the tills and handling customer requests, while ensuring that our shops are clean, tidy and well‑stocked.
• Deliver exceptional customer service, meeting service standards and CSS goals.
• Ensure full compliance with company policies, including service standards and customer experience models.
• Oversee stock and cash control, adhering to procedures to minimise wastage, shrinkage, and fraud.
• Maintain merchandising plans across all locations.
• Uphold corporate policies, including safety, quality, and food safety standards.
• Represent the company with pride by adhering to uniform and personal presentation standards.
• Create a welcoming environment with a focus on ambience and overall vessel appearance.
• Address and resolve customer concerns promptly and professionally.
• Support operational tasks across various locations and departments as needed.
• Maintain cleanliness and presentation standards throughout the vessel, using specified materials and guidelines.
• Maximise sales and gross profit by aligning activities with KPI targets.

What You Will Experience

An exciting, friendly and fast‑paced working environment where no two days are ever the same. We pride ourselves on our excellent training programmes and provide lots of opportunities to progress your career at Stena Line in many different areas of the business.

Benefits

• Fantastic work‑life balance
• Concessionary travel on any route on the Irish Sea/North Sea
• Company pension & life assurance scheme
• Discounts on gym memberships, digital fitness subscriptions and equipment
• Wellbeing cash plan where you claim back your expenses for dental, eyesight testing, health screening and much more
• Enhanced maternity and paternity pay
• Cycle to work scheme
• Employee Assistance Programme
• Continuous training, coaching and development within a helpful and encouraging environment with progression opportunities

Who You Are

You’re the kind of helpful and reliable person who goes above and beyond to ensure the safety and satisfaction of all guests. A warm, welcoming and fastidious individual who relishes working as part of a big team dedicated to delivering a memorable, world‑class service.

Requirements

• Experience working in any of the following sectors: hospitality, customer service, housekeeping or catering
• Be willing to work away from home for up to two weeks at a time
• Over 18 years old
• UK NI number and UK Bank account

Why do we use tests as a first step?

For us at Stena Line, it is important to provide all our applicants with a fair and inclusive recruitment process. Therefore, we choose to use tests as a first step in the process – we are interested in your potential match for the role rather than just what is stated in your application! If successful you will be invited to a Recruitment Day on the 27th January where you will find out everything you need to know about a career at Sea, your interview will also be held on this day.

Interested?

This is a variable hours position based in Holyhead within our Onboard Sales and Services department. To apply, please register your profile and send in your CV in English by 23rd January. We are having an ongoing selection, so do not wait with your application. Please note that due to GDPR we do not accept applications via e‑mail or postal service.

About Stena Line

As a leader in sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 6,100 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, all actively support the daily business.

Our purpose is to be a trusted link between people, places and societies. We play a vital role in keeping everything connected. We make sure people and goods arrive where they need to be, enabling business to thrive and societies to grow. We connect family and friends, and make it possible to explore new destinations or revisit favourite places.

We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.