Onboard Host-Newcastle

SSP UK & Ireland; Newcastle upon Tyne; On-site; Full time

Job summary

Join a dynamic team as an On Board Host for Trans Pennine Express at Newcastle Station! This role offers the chance to provide exceptional customer service while traveling on trains and managing onboard sales. With full training provided, no prior experience is necessary. Enjoy a variety of perks including discounts at popular brands, internal growth opportunities, and a supportive work culture. Embrace the opportunity to make every journey memorable for passengers while building a rewarding career in the railway industry.

Benefits

50% discount on SSP brands

75% discount during work hours

20% discount for friends and family

Award-winning training and apprenticeships

Internal growth opportunities

Help@Hand App for discounts and support

Health and wellbeing support

UK Pension Plans

£400 referral rewards

28 days holiday pro rata

Qualifications

• Must be 18 years or older to perform certain tasks.
• No experience required; full training will be provided.

Responsibilities

• Provide at-seat trolley service on TPE trains.
• Travel on assigned trains assisting passengers.
• Accurately account for stock and transactions.

Skills

Customer Service

Adaptability

Stock Management

Education

None required

Job description

On Board Host for Trans Pennine Express (TPE) at Newcastle Station.

Pay Rate: £12.00 per hour plus commission.
Hours: Full Time (40 hours).
Shifts: Rotational shifts between 4:30 am and 12 am, including some weekends.

Start date: Jan 2025.

• Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
• Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

No experience required; full training will be provided.

AS AN ON BOARD HOST YOU’LL:

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
• You can claim up to 50 rover tickets for TPE network rail for family & friends.

WHY JOIN AS ON BOARD HOST?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
• Up to 75% discount off on SSP brands during work hours.
• Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
• Learn while you Earn: Access to award-winning training, apprenticeships and development.
• Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
• Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
• Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
• Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
• Referral Rewards: Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognition: such as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.

Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as On Board Host.