Onboard Customer Service Assistant

JR United Kingdom; Slough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the hospitality industry is seeking an Onboard Customer Service Assistant in Slough. The position involves delivering excellent customer service, complying with food hygiene standards, and performing various duties on vessels. Ideal candidates should possess a food hygiene certificate and experience in customer service or food service. Join us for a rewarding experience working in a busy and engaging environment!

Qualifications

• Genuine desire to work with the public and high standards of visitor care.
• Ability to work in a busy environment with patience and empathy.
• Previous experience in customer service, food service, or retail preferred.

Responsibilities

• Produce and deliver drinks and food according to standards and laws.
• Provide excellent customer service and assist in maintaining cleanliness.
• Maximize sales through upselling and recommend add-ons.

Skills

Customer service

Food hygiene

Sales skills

Education

Food hygiene certificate – Level 2

Job description

Job Title: Onboard Customer Service Assistant, Slough

Client:

Uber Boat by Thames Clippers

Location:

Slough, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Responsibilities

• Produce and deliver drinks and food according to brand standards, recipes, and food safety and licensing laws.
• Follow Bar and Till procedures to ensure accurate transactions and prevent stock loss.
• Provide excellent customer service, proactively offering information throughout the customer journey.
• Assist in maintaining cleanliness standards on vessels during service.
• Support emergency procedures and participate in drills as required.
• Serve food and beverages, ensuring proper presentation and answering customer questions.
• Adhere to food hygiene and safety procedures.
• Sell alcohol responsibly, complying with licensing laws.
• Greet and engage customers, exploring their food and drink preferences.
• Process sales accurately through the EPOS system.
• Maximize sales through upselling and recommend add-ons.
• Prevent stock loss and ensure proper stock display and restocking.
• Report feedback, complaints, and issues to the line manager.
• Sell tickets to passengers outside of the 'Pay Before You Travel' policy as authorized.
• Make onboard announcements regarding food and beverage offerings and respond to customer queries.

Qualifications

Must have a genuine desire to work with the public, high standards of visitor care, and a positive, flexible attitude. Ability to work in a busy environment with patience and empathy. Food hygiene certificate – Level 2. Previous experience in customer service, food service, or retail is preferred.