On-Train Hospitality Assistant

TN United Kingdom; Inverness; On-site; GBP 24,000 - 29,000; Full time

Job summary

Join a leading rail organization as an On-Train Hospitality Assistant in Inverness, where you will deliver exceptional customer service and build positive connections with passengers. Enjoy a rewarding career with benefits like free rail travel and a contributory pension scheme.

Benefits

Contributory Final Salary Pension Scheme

Free & discounted rail travel

Generous holiday allowance

Enhanced family leave policies

Life insurance cover

Exclusive discounts on shopping

Qualifications

• Warm, engaging approach to connect with others.
• Ability to manage a trolley and ramps.

Responsibilities

• Deliver exceptional customer service on trains.
• Upsell exclusive offers and handle transactions.
• Uphold health and safety standards.

Skills

Communication

Customer Service

Job description

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On-Train Hospitality Assistant, Inverness

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Client:

Blue Arrow

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

df084992ca4d

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

On-Train Hospitality Assistant - A Rewarding Career in Rail Travel

Location: Inverness (Must be within a 45-minute travel distance)
Salary: £24,953 per annum + 3% commission
Contract: Permanent, 35 hours per week
Hours: Rotational shifts between 6:30 AM - 10 PM, across 7 days
Start Dates in June.

Looking for a role where you can thrive, grow, and make a difference?

Join a leading organisation in the rail industry as an On-Train Hospitality Assistant, where your passion for service can shine in a dynamic, people-first environment. This is more than a job-it's an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.

What You'll Be Doing:

Delivering exceptional customer service and making every journey special.
Building positive connections with passengers, ensuring a welcoming atmosphere.
Upselling exclusive offers with confidence and enthusiasm.
Handling transactions while maintaining stock accountability.
Upholding health and safety standards, including food hygiene and onboard cleanliness.

Who We're Looking For:
We welcome applicants who:

Have a warm, engaging approach and love connecting with others.
Excel in communication-building trust and rapport with passengers.
Thrive in a supportive team culture while being confident working independently.
Have the ability to manage a trolley and ramps (training provided).
Are motivated to learn and develop in a rewarding role.

Why Join Us? Because We Invest in You.

Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression:
Contributory Final Salary Pension Scheme-ensuring long-term financial security.
Free & discounted rail travel-helping you and your family stay connected.
Generous holiday allowance-so you have time for yourself and your loved ones.
Enhanced family leave policies-including maternity, paternity, and adoption leave.
Life insurance cover-equivalent to 4x your annual salary.
Exclusive discounts-on shopping, fitness, and healthcare plans.

Commitment to Diversity & Inclusion

This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.

Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.