On Train Customer Service

TN United Kingdom; Nottingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Senior Conductor Apprentice, where your role is pivotal in delivering exceptional customer experiences. You'll be responsible for ensuring safety, managing ticket checks, and maintaining a welcoming environment for passengers. This position offers a unique opportunity for professional development through an apprenticeship, allowing you to gain valuable skills while being part of a dynamic team. With a focus on customer satisfaction, your contributions will directly impact the quality of service provided. If you're enthusiastic and ready for a challenge, this role is perfect for you.

Benefits

Free travel on East Midlands Railway

Discounted Friends and Family Tickets

75% discount on National Travel

Qualifications

• Enthusiastic and forward-thinking individual with a passion for customer service.
• Ability to work independently and as part of a team.

Responsibilities

• Ensure the safety of everyone on board and manage ticket verification.
• Provide advice and guidance to customers while maintaining cleanliness.

Skills

Customer Service

Safety Awareness

Teamwork

Flexibility

Education

Level 2 Passenger Transport Operative apprenticeship

Job description

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We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers , doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Customer Service team make a crucial contribution to this.

Eight times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

We have an exciting opportunity to join #TeamEMR as a Senior Conductor based at Nottingham!

We pride ourselves on delivering excellent customer experience through our customer promise, our On Train Customer Service team play a huge part in that and will provide day to day management of the On Train operations on our services. You will assist in developing professional, highly motivated and enthusiastic teams on board, whilst ensuring consistent, excellent customer service standards are maintained. Looking after our customers will be your top priority.

At East Midlands Railway, we are passionate about providing our people with the opportunity for professional development. As part of this commitment, Senior Conductors are enrolled onto the Level 2 Passenger Transport Operative apprenticeship standard, where you will learn valuable knowledge, skills and behaviours to have a successful railway career.

As a Senior Conductor Apprentice at EMR, you will be at the forefront of delivering a memorable experience for our customers, seeking to identify and meet their needs in an open, friendly and helpful manner. We’re looking for someone who is enthusiastic, forward thinking and strives to deliver the highest standards at all times.

Your responsibilities within the role include:

• Ensuring the safety of everyone on board.
• Checking and verifying tickets
• Checking the on train environment including equipment and general cleanliness of facilities
• Where shortcomings exist, taking further action by correcting or reporting fault
• Be visible and available to provide customers with advice and guidance, as necessary
• Managing the overall financial responsibility for any cash transactions taken on board

When working on our trains, you will usually be the only member of staff that our customers will see, so it’s important that you are confident in working both on your own and as part of a team. Due to early morning and late evening shift patterns, flexibility is key - and you will need to live within 60 minutes of the station. This role works four days a week and includes weekend work, but we guarantee that you will get a long weekend off every third week.

Training courses will commence at a number of dates throughout 2024. If successful, you will be placed into a Talent Pool and be offered a role when opportunities become available.

As well as a competitive salary, we’ll also offer you:

• Free travel on East Midlands Railway and Train Operating Companies under Abellio
• Friends and Family discounted Tickets on the EMR Network
• 75% discount on National Travel (inc partner and dependants)

…and many more!

Ready to take on this exciting opportunity? Submit your online application form and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.

We promise to treat you fairly, consistently and with respect throughout the application, assessment and selection process.