On-site Technical Service Representative

Xerox; Uxbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in technology services, Xerox, is seeking an Onsite Service Technician in Uxbridge. This entry-level role involves delivering outstanding client service, maintaining equipment, and providing training. The ideal candidate possesses electromechanical skills and a reliability-focused work ethic, with substantial growth opportunities available.

Benefits

Full medical/dental/vision benefits

401k matching

Paid time off, plus holidays and personal days

Wellness credits

Substantial growth opportunities

Qualifications

• Experience with multi-meters and electrical circuits.
• Valid driver's license & appropriate insurance.
• Ability to lift 50 pounds and perform physically active tasks.

Responsibilities

• Manage call resolutions in accordance with SLA.
• Repair devices using electromechanical skills.
• Deliver training on equipment to users.

Skills

Electromechanical experience

Time Management

Reliability

Job description

General Information

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City Uxbridge State/Province Greater London Country United Kingdom Department TECHNICAL_SERVICE_ENGINEERING Date Wednesday, July 2, 2025 Working time Full-time Ref# 20036071 Job Level Individual Contributor Job Type Experienced Job Field TECHNICAL_SERVICE_ENGINEERING Seniority Level Entry Level Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for a professionalOnsite Service Technicianto delight our customers .

Primary Responsibilities:

• Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction.
• Use electromechanical skills to repair devices . Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment
• Provide appropriate communication, support, and interface to on-site client base as to equipment status and availabilit y and engaging the support of other Xerox personnel as required.
• Deliver customer training on assigned products to improve end user knowledge of equipment functionality

Skills and Qualifications:

• Electromechanical experience includes using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran .
• Superior time management skills and RELIABILITY . Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• Valid driver's license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds , walking, standing, squatting, bending, and driving for over 50% of the workday . Safety is our top priority, especially around electrical components.

Here’s what success looks like in the first 60 days:

• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
• Comprehensive understanding of our company and customer service culture
• Clear expectations in reference to call load, territory alignment and client satisfaction
• Thorough knowledge base of the equipment and inventory needs to support your territory
• Able to actively and correctly complete service calls independently.

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
• Paid time off, plus holidays and personal days

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