On-Site Support Engineer

Hanson Quarry Products Europe Limited; Clitheroe; On-site; GBP 37,000 - 39,000; Full time

Job summary

A leading construction materials company in Clitheroe seeks a proactive Onsite Support Engineer to provide hands-on IT support. This role involves troubleshooting hardware and software issues while ensuring high-quality service delivery. Ideal candidates will have strong technical skills, a customer service mindset, and experience in desktop support. The position offers a competitive salary and benefits in a supportive work environment.

Benefits

27 days holiday plus bank holidays

Flexible working options

Comprehensive benefits package

Career development opportunities

Qualifications

• Proven experience in a desktop support or IT technician role.
• Strong knowledge of basic networking and hardware management.
• Ability to manage multiple priorities effectively.

Responsibilities

• Provide hands-on technical support for hardware and software issues.
• Troubleshoot incidents and escalate when necessary.
• Maintain documentation of support activities.

Skills

Customer service

Technical troubleshooting

Communication skills

Independent work

Windows OS knowledge

Education

Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft)

Tools

Microsoft 365

Windows 11

Citrix technologies

Remote control software

Job description

time left to apply End Date: September 15, 2025 (30+ days left to apply)

job requisition id JR10009065

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.

We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement.

At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisatio

Location: Ribblesdale Clitheroe
Salary: £37,000 - £39,000 + Benefits
Contract Type:Full-Time, Permanent

We’re looking for a proactive and customer-focused Onsite Support Engineer to be the face of our IT team, covering the Northern area of the country . This is a hands-on role where you’ll be the go-to expert for infrastructure issues that require on-site resolution, ensuring the delivery of high-quality IT services across our UK operations.

Are you a tech-savvy problem solver with a passion for delivering exceptional support? We’re looking for anOnsite Support Engineerto be the face of IT, ensuring smooth operations and top-tier service for our internal teams.

What You’ll Do:

• Provide hands-on technical support for hardware, software, and network issues.
• Troubleshoot and resolve incidents efficiently, escalating when necessary.
• Set up and maintain desktops, laptops, mobile devices, and peripherals.
• Collaborate with remote IT teams to ensure consistent service delivery.
• Maintain accurate documentation of support activities and asset inventory.
• Support onboarding/offboarding processes including device provisioning.

What We’re Looking For:

• Proven experience in a desktop support or IT technician role.
• Strong knowledge of Windows OS, Microsoft 365, and basic networking.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple priorities.
• Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft) are a plus.
• Specialist technical knowledge in Windows 11, Citrix technologies, Active Directory, Microsoft applications
  (including Office and Outlook/Exchange), desktop and laptop hardware, software deployment technologies,
  McAfee antivirus, remote control software, network administration, TCP/IP, printers (various types) and VPN

Why Join Us?

• Be part of a supportive and forward-thinking IT team.
• Opportunities for career development and training.
• A collaborative work environment where your input matters.
• Competitive salary and comprehensive benefits package.

Ready to make an impact?Apply now and help us keep our tech running smoothly!

At Heidelberg Materials, we don’t just offer jobs—we build careers. As a global leader in construction materials, we’re committed to innovation, sustainability, and, above all, our people.

Rewards & Benefits

We’re proud to be recognised as anEmployer of Choice, with accreditations including:

• Armed Forces Covenant (Gold)|Disability Confident|5% Club (Platinum)|Mates in Mind|Clear Assured|STEM Ambassador|MPQC Member
• Competitive Package: Salary, bonus incentives, generous pension, and life assurance
• Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options
• Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
• Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
• Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities

At Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.

About us

At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.

As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.

We believe in building a workplace that is dedicated to promoting inclusivity and diversity.

If you're interested in joining our team, we encourage you to apply, even if your experience or skill set doesn't perfectly align with the job description. Creating a candidate home page is optional, when asked, but you can use this to quickly see the progress of your application(s).

You may still be the right fit for this or other roles within our company.

Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here ) . Please contact [e-mail] for additional information or to request accommodations.

We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive.

Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.

We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.