On-Site IT Support Engineer

WSP; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading engineering consultancy in Birmingham is seeking an IT Support professional to provide services to over 9500 colleagues. Responsibilities include asset lifecycle management, VIP support, and maintaining office IT facilities. The ideal candidate should have IT support experience, great communication skills, and an understanding of Microsoft operating systems. The role offers a chance to work within a talented community focused on making a positive impact.

Qualifications

• Preferably have desk side IT support experience.
• Good communication skills required.
• Experience with Microsoft operating systems is necessary.
• Understanding of the IT hardware lifecycle is important.

Responsibilities

• Providing IT support for WSP colleagues in offices and remotely.
• Carrying out asset lifecycle management and maintenance.
• Providing VIP support for colleagues and new hires.
• Ensuring timely and informed hand-offs of IT support tickets.
• Maintaining office IT facilities and AV equipment.
• Supporting infrastructure teams during major incidents.
• Assisting with project work and mergers & acquisitions.
• Liaising with vendors to resolve IT equipment issues.
• Drive use of knowledge management for better support.

Skills

IT support experience

Communication skills

Experience with Microsoft operating systems

Understanding of IT hardware lifecycle

Education

Microsoft qualifications

ITIL v3/v4 foundation

Job description

What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.

A little more about your role…

The WSP UK IT operations team oversee the day-to-day running of the entirety of IT across WSP UK, supporting over 9500 colleagues and a vast array of technology. Our goal is to enable the WSP business to utilise technology, to advance the way we provide services to our clients.

• Providing IT Support for WSP colleagues primarily in offices but also remotely, resolving incidents and fulfilling requests. Travel to other sites in your region will be necessary.

• Carrying out asset lifecycle management, dealing with laptop refresh, disposal and maintenance. Ensuring that designated office IT areas (comms & build rooms) are well maintained, and redundant IT equipment is disposed of. Working closely with the IT hardware ‘depot’ to ensure adequate support is provided.

• VIP support – ensuring that ‘VIP’ colleagues and new hires receive the support they need in a timely manner. Carrying out weekly checks and maintenance on VIP meeting rooms.

• Working closely with both Level 1 & Level 3 teams to facilitate a ‘warm’ hand off of tickets, ensuring the ticket recipient is well informed of latest updates.

• Maintenance of office IT facilities, such as AV equipment and printers.

• Supporting IT Infrastructure teams by providing ‘hands and eyes’ services on-site and at IT data centres, during major incidents and changes.

• Working closely with the IT PMO team, to assist with project work where necessary. Particularly during office moves and supporting with mergers & acquisitions.

• Liaise with vendors in order to resolve issues with IT equipment, ensuring that vendors are adhering to SLAs.

• Advocate and drive the use of knowledge management. Ensuring that fixes are documented. Particularly focusing on a ‘shift left’ environment, empowering the Service Desk to be able to enhance our first-time fix rate.

What we would like you to demonstrate…

• Experience in IT support – preferably desk side

• Great communication skills

• Experience working with Microsoft operating systems

• An understanding of the IT hardware lifecycle

• Microsoft qualifications (desirable)

• ITIL v3/v4 foundation (desirable)
  

Imagine a better future for you and a better future for us all.

Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.

With us, you can. Apply today.
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