On Site Hire Controller

Sunbelt Rentals UK & Ireland; Wilton; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Holiday allowance (buy/sell)

Life assurance

Retail discount scheme

Company pension

Job summary

Sunbelt Rentals UK & Ireland is seeking a Hire Controller to join our Customer Service team. You will be the primary liaison between customers and operations, coordinating equipment and service requests to meet project needs while building strong relationships.

You will monitor usage, maintain site records, support onboarding and customer meetings, and help ensure health & safety compliance. A background in customer service and strong IT literacy are valued.

Qualifications

• Proven experience in a Customer Service role, preferably inbound order/sales enquiries.
• Exceptional communication skills including negotiating and influencing.
• You’ll engage with internal and external customers to build relationships.
• Comfortable using judgment to make decisions per company policies and pricing.
• A collaborative team member with a supportive approach.
• A flexible, adaptable attitude in a fast-paced environment with multiple tasks.
• Commitment to continuous improvement and process efficiency.

Responsibilities

• Deliver best-in-class service as the primary point of contact between customer and operations.
• Coordinate equipment and service requests to meet project demands.
• Maintain regular communication with sites, suppliers and depots.
• Monitor equipment utilisation to drive efficiency.
• Maintain accurate site documentation and onboarding activities.
• Support customer meetings and onboarding processes.
• Ensure health & safety compliance and assist with stock control.

Skills

Customer Service

Communication

Negotiation

MS Office

Teamwork

Adaptability

Tools

MS Office

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.

In this role you'll be sat in on of our major customers office, you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. As the primary point of contact between the customer and operational teams, you will coordinate equipment and service requests to meet project demands while maintaining regular communication with sites, suppliers, and depots. You will monitor equipment utilisation to drive efficiency, maintain accurate site documentation, support customer meetings and onboarding activities, ensure compliance with health and safety requirements, and assist with stock control and inventory processes.

This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands‑on, highly operational, service‑focused business.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To succeed as a Hire Controller you will bring the following skill‑set and behaviours:

• Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy customers
• Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
• Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
• An effective team member with a highly supportive, collaborative approach
• A flexible and adaptable approach, you’ll enjoy a varied work day in a fast‑paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
• A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
• A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role

Desirable

• Previous experience within construction, plant hire, logistics, or major projects.
• Understanding of Health & Safety requirements within a construction environment.
• Experience working directly with customers on‑site.

Why Sunbelt?

Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to an employer of choice this makes Sunbelt Rentals an ideal destination for your next career move.

We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background.

Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.