On-site Engineer, Warminster

GBA5 EntServ UK Limited; Warminster; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company is seeking an ACII Third Line Engineer based in Warminster, responsible for server administration and support within a critical IT environment. The role offers the chance to work on high-profile government projects, collaborate with various teams, and requires SC clearance and advanced technical skills for systems management.

Qualifications

• 3rd Line Wintel experience.
• Good working knowledge of major networking components.
• Hands-on knowledge of IT hardware and software procedures.

Responsibilities

• Administration of training-critical web and database servers.
• Firewall administration and overall client network security.
• Respond to complaints, ensuring high customer service.

Skills

SCCM

Active Directory

Citrix

DNS

DHCP

Group Policy

Firewall Administration

Problem Solving

Documentation Production

Customer Service

Tools

Microsoft Windows Server 2012/2016

McAfee EPO

Veritas

Hyper-V

VMware

Job description

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Client:

DXC Technology

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

0bf83d5d20ff

Job Views:

6

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

Summary:

Please note role is based on-site in Warminster.

The ACII Third Line Engineer is responsible for building, implementing and supporting changes within the ACII Classroom environment, plus providing support to MOD’s own support staff where required. The role encompasses 3rd line activities plus the opportunity for some 1st and 2nd line.

The ACII domain consists of around 150 servers and 4500 workstations over 42 MOD sites. The number of classrooms and sites continues to increase.

Responsibilities include:

• Administration and maintenance of training-critical web and database servers (predominantly Microsoft)
• Configuration and set-up of all new server systems required for the MoD customer
• Firewall administration and overall client network security,
• Administration of email server (predominantly MS Exchange) for training same
• Maintenance of existing anti-virus systems and including patching to MoD Cert standards
• Administration of primary DNS for high-profile domains
• Proactive problem solving
• Documentation production and review
• Respond to complaints, taking any and all appropriate actions to turn any dissatisfied customers into satisfied customers, maintaining a high degree of customer service for all support queries and adhere to ACII service management principles
• To resolve all IT issues with a professional manner and allocate more complex service issues to the relevant Team member

Please note that these roles require SC clearance and the handling of material covered by ITAR

Qualifications:

SCCM

3rd Line Wintel experience - Microsoft Windows Server 2012/ 2016 Windows 10, Active Directory, Citrix, DNS, DHCP, Group Policy,

Environmental Support to Networks

System roll-out experience

McAfee EPO, Veritas, Hyper-V, VMware

Good working knowledge of major networking components, network operating systems and basic computer hardware components

Hands on knowledge of the procedures used in the installation, modification, maintenance and repair of IT hardware and software

Daily system checks, servers, backups and firewalls

Escalation point for incident resolution

Ability to relate to the MOD customer.

Ability to work as a member of the team and also individually - flexibility

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.