On-site Engineer, Portsmouth

DXC Technology Inc.; Portsmouth; On-site; GBP 25,000 - 45,000; Full time

Job description

Job Description:

This role is primarily site-based at Portsmouth, but will involve support for other sites within the vicinity. Travel for these sites will be paid travel and driven based on service.

As an On-site Engineer, you will be supporting the onsite client with desk side support including (not limited to):

1. Carrying out Security Audits of all devices holding Data on the network by Scanning and reporting
2. IMAC’s – Installations, Moves, Additions and Changes
3. Break-Fix of all in-scope managed devices
4. Hands and Eyes Support to visually verify the state of managed devices such as servers and network devices
5. Desktop Support including special project activities as they arise
6. Supporting the client through project managed tasks – mix of onsite and remote work.

Asset Management & Stock Management:

1. Managing the lifecycle of loan user equipment
2. Working directly alongside the client managing own workload whilst liaising with other teams or vendors to resolution
3. Act as a central point of contact for the customer
4. Software and system fault diagnosis, analysis, and fix
5. Take responsibility for stock used and follow the correct procedures regarding stock management
6. Proactively keeping the customer updated with problem status at all times
7. Identifying and reporting risk as appropriate in accordance with the guidelines

This is a full-time permanent position working 37.5 hours per week, Monday - Friday between the hours of 07:00 - 19:00; hours will be agreed at a later time with site lead.

Working as part of the DXC team you will gain access to a large library of training courses and accreditations to help further your skills and development.

We also offer an excellent benefits package including personal pension plan and various other flexible benefits including private medical cover, life insurance, and flexible holidays to name a few.

Due to the nature of our client's work, the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.

Essential Skills

• Must have, or be able to obtain UK GOV Security Clearance at SC level
• Full, clean UK Driving License
• Proven troubleshooting skills
• Previous experience in a similar role within an ITIL environment
• PC/Desktop Support knowledge including Microsoft Windows XP/7/10/11 onwards
• Knowledge and awareness of M365
• Excellent communicator both face-to-face & over the phone
• Administering Windows Share/File permissions
• Mobile connectivity (E.g. Android/iPhone)
• Knowledge of SCCM
• Confident break-fix knowledge of HP Workstation, Desktops & Laptops
• Must be able to deal productively with a high workload with minimal supervision
• Great attention to detail

Desirable Skills

• Microsoft Certification (MCSE/MCSA/MCP’s)
• Accredited in relevant manufacturers hardware qualification (HP)
• Basic Network Knowledge (Patching, tracing switch information etc.)
• Service Now Ticketing System Experience

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.