On-Site Customer Support Advisor (Fixed-Term)

Hometree Marketplace Limited; Stoke-on-Trent; On-site; GBP 24,000 - 29,000; Full time

Job summary

YourRepair, now part of Hometree, is seeking a Customer Support Advisor in Stoke-on-Trent. The role is a fixed-term contract (3–5 months) and full-time, on-site, with a salary up to £26,500 per annum pro rata for the contract duration and hours worked.

You'll handle customer inquiries via phone, email and live chat, build trust, and help resolve issues quickly while collaborating with a supportive team. Training and progression opportunities are available.

Qualifications

• Around 12–18 months in a customer-facing role.
• Comfortable working across phone, email and chat channels.
• Ability to build rapport and resolve issues calmly.

Responsibilities

• Provide warm, professional support across phone, email and live chat.
• Resolve queries and complaints with care and achieve positive outcomes.
• Develop knowledge of products and services to guide customers.

Skills

Customer service

Phone support

Email support

Live chat

Active listening

Empathy

Problem solving

Multitasking

Communication

Teamwork

Tech-savvy

Job description

YourRepair, now part of Hometree, is seeking a Customer Support Advisor in Stoke-on-Trent. The role is a fixed-term contract (3–5 months) and full-time, on-site, with a salary up to £26,500 per annum pro rata for the contract duration and hours worked.

You'll handle customer inquiries via phone, email and live chat, build trust, and help resolve issues quickly while collaborating with a supportive team. Training and progression opportunities are available.