On-Road Team Assistant Manager

The Travel Coorporation; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the travel sector is seeking a dedicated individual for an exciting role that involves managing travel team dynamics and ensuring effective communication across various departments. The position requires a strong attention to detail, proficiency in Microsoft Office, and a collaborative spirit. Located in London's vibrant environment, this role presents an opportunity to contribute significantly to the team's success and support travel experiences worldwide.

Qualifications

• Excellent spoken and written English; additional languages are a bonus.
• Strong knowledge of Microsoft Office Suite.
• Based in London.

Responsibilities

• Manage TD availability, abilities, and allocate trips within regions.
• Coordinate communication between On-Road TD team and office staff.
• Maintain documentation and assist with training modules.

Skills

Attention to detail

Communication

Collaboration

Flexibility

Tools

Microsoft Office Suite

Tropics

Job description

We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.

We offer a flexible work environment - in person in exciting offices and virtually with leading technology.

Working together across markets, teams and disciplines ensures everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes and everyone flourishes.

POSITION SUMMARY

Key Responsibilities

Pre-Season Prep:

• Ensure all required information for the TD On-Road Team is collected (Brand & Trip Preferences, Days between trips, Unavailable dates, Schengen visa dates).
• Support & manage the Admin Team with TD housekeeping by ensuring all documentation and collateral is up to date.
• Participate in the TD interview process and act as the point of contact for new TD applicants.

Allocations:

• Allocate trips within your regions and process data into the system.
• Manage TD availability, abilities, preferred trips, and number of trips.

Support:

• Maintain rapport between the On-Road TD team and office staff, and distribute issues/queries as required.
• Create a learning platform with modules to be completed pre-season, and assist throughout the season with briefs and debriefs.
• Complete end-of-trips reports and conduct mid to end-season personal reviews.

On Road Issues:

• Analyze issues and communicate with TDs to find solutions.
• Follow up sensitively on supplier complaints.

Contracts:

• Issue TD contracts and insurance documents.

Additional Responsibilities:

• Proof brochure content and web text.
• Evaluate changes discussed with the Travel Experience Team at season-end meetings.
• Roll out online training modules.
• Present guides at TD meetings.
• Monitor performance and follow up on QC issues.
• Collaborate with the hotel contracting team to find optimal solutions.
• Liaise with TDs and authorize compensation if necessary.
• Ensure all information and communication with TDs are current.
• Update data regularly in TEAMS (Guest Document, Brochure Pages, Technical Itineraries, etc.).
• Assist the TD team with technical issues.
• Demonstrate excellent communication and collaboration skills, working closely with the Travel Experience Team, Contracting Team, European Guest Services, and Guest Support Teams.
• Utilize our house system Tropics.
• Participate in out-of-hours emergency phone rota to resolve issues during office closures.

Experience

• Strong knowledge of Microsoft Office Suite.
• Attention to detail and ability to meet deadlines.
• Flexibility with working hours during busy periods.
• Based in London.
• Excellent spoken and written English; additional languages are a bonus.

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Created on 22/06/2025 by TN United Kingdom