On Demand Delivery Partnerships & Strategic Lead

Mars; Taplow; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global food company is seeking a Head of On-Demand Delivery Partnerships & Strategic Operations to lead its partnerships with major platforms. This pivotal leadership role involves developing growth strategies, managing cross-functional teams, and enhancing customer engagement. The ideal candidate will drive double-digit growth and excel in stakeholder management. The position offers a competitive salary and extensive development opportunities.

Benefits

Best-in-class learning and development support

Competitive salary and benefits package

Company bonus

Qualifications

• Experience in managing strategic partnerships across multiple platforms.
• Proven success in leading cross-functional teams to achieve growth.
• Ability to manage budgets with a focus on ROI optimization.

Responsibilities

• Develop and implement growth strategy for on-demand delivery partnerships.
• Integrate delivery opportunities with internal teams for operational excellence.
• Oversee technical execution and content management for ODD platforms.
• Lead change management initiatives to enhance organizational agility.

Skills

Managing strategic partnerships

Driving double-digit growth

Change management

Stakeholder engagement

Budget management

Job description

Overview

Job Description: The Head of On-Demand Delivery Partnerships & Strategic Operations is a pivotal leadership role responsible for managing and scaling our on-demand delivery (ODD) platform partnerships, including Uber Eats, Deliveroo, Just Eat and Snappy Shopper. You will develop and execute a robust external growth strategy while seamlessly integrating ODD opportunities into our internal cross-functional teams. The primary focus is to drive double-digit growth across all platforms, enhance the shopper experience and optimize the full ecosystem, end to end, with a customer-centric approach.

What are we looking for?

• Experience in managing strategic partnerships.
• Demonstrated success in driving double-digit growth, managing and delivering through cross-functional teams.
• Experience in change management, organisational agility, and stakeholder engagement.
• Budget management experience with a focus on ROI and impulse purchase optimisation.

Key Responsibilities

• Partnership Management & Growth Strategy
  Develop and implement a comprehensive external growth strategy for ODD platform partnerships. Manage relationships with Uber Eats, Deliveroo, Just Eat, and Snappy Shopper, ensuring alignment with business objectives. Drive initiatives to increase platform share, optimize impulse purchase opportunities, and achieve double-digit growth targets.
• Operationalization & Cross-Functional Integration
  Lead the integration of ODD business opportunities into internal teams, including offline customer engagement, store operations and digital marketing. Collaborate with cross-functional teams to ensure a unified approach to the customer journey, with a focus on perfect store principles and availability. Drive operational excellence through content management, titles, and technical execution of ODD initiatives.
• Content & Technical Execution
  Oversee the technical setup and content strategy for ODD platforms, including menu management, product listings, and promotional content. Utilize technical skills to optimize platform performance, content relevance, and customer engagement.
• Change Management & Organisational Agility
  Lead change management initiatives to foster organisational agility and adaptability. Promote a culture of collaboration, innovation and continuous improvement across teams.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.