On-Call Coordinator

Pin Point Health & Social Care; North East; Remote; GBP 40,000 - 60,000; Part time

Job summary

A healthcare services provider is looking for an On-Call Coordinator in the North East. The role involves managing incoming calls, coordinating shifts, and ensuring service continuity. Candidates should have experience in coordinating roles, strong organizational skills, and the ability to work independently. Evening and weekend availability is required. This position offers the flexibility of remote working.

Qualifications

• Previous experience in a coordinating, scheduling, or on-call role.
• Healthcare background desirable but not mandatory.
• Access to a phone and ability to work remotely.

Responsibilities

• Handle incoming calls from staff and clients during out-of-hours periods.
• Allocate and coordinate shifts to ensure service continuity.
• Record and maintain accurate details of all calls and shift changes.

Skills

Organisational skills

Communication skills

Ability to work independently

Calm under pressure

Flexible approach to working hours

Job description

Overview

On-Call Coordinator North East
Competitive Rate

Evenings and weekend work required

Working from home

(This is an on-call role only no physical call-outs required)

About the Role: As an On-Call Coordinator with Pin Point Health and Social Care, you ll be the first point of contact outside of normal working hours for our care staff and clients across the North East.

Your primary responsibility will be managing incoming calls and ensuring care shifts are allocated and covered in a timely manner.

Key Tasks

• Handling incoming calls from staff and clients during out-of-hours periods
• Allocating and coordinating shifts to ensure service continuity
• Recording and maintaining accurate details of all calls and shift changes
• Escalating any urgent issues to the relevant manager when necessary
• Providing clear communication to staff and clients in line with company standards
• Ensuring all actions taken are logged and reported to the office team

Requirements

• Previous experience in a coordinating, scheduling, or on-call role (healthcare background desirable)
• Strong organisational and communication skills
• Ability to work independently and remain calm under pressure
• Flexible approach to working hours (including evenings and weekends)
• Access to a phone and ability to work remotely

Additional Information

• This role is on a rolling rota basis and will include some weekend cover
• Start date: Immediate

If this sounds like the right opportunity for you, please apply with your CV via the apply button.