On Board Standards Team Leader

TN United Kingdom; Carlisle; On-site; Full time

Job summary

Join a premier provider of catering services as an On Board Standards Team Leader. This dynamic role involves coaching a team to deliver exceptional customer service while ensuring compliance with health and safety regulations. With opportunities for internal growth and a supportive work environment, you’ll enjoy a range of perks including substantial employee discounts and access to training programs. If you’re passionate about delivering quality service and want to build a rewarding career, this is the perfect opportunity for you.

Benefits

Employee Discounts

Internal Growth Opportunities

Health and Wellbeing Support

Financial Support

Holiday Allowance

Referral Rewards

Travel and Leisure Pass

Qualifications

• Must be 18 years or older due to responsibilities.
• Experience in customer service and team management preferred.

Responsibilities

• Support the Onboard Standards Manager in coaching the team.
• Ensure compliance with Health & Safety and Food Hygiene regulations.
• Maximize staff engagement through effective people management.

Skills

People Management

Customer Service

Health & Safety Compliance

Education

High School Diploma

Job description

Client:

SSP

Location:

Carlisle, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

01ab7fb33c78

Job Views:

7

Posted:

04.04.2025

Expiry Date:

19.05.2025

Job Description:

Join Rail Gourmet - Catered to You and Your Career!

Rail Gourmet UK is seeking a motivated individual to join our team as a On Board Standards Team Leader for Trans Pennine Express (TPE) at Carlisle & Glasgow.

Pay Rate: £15.04 per hour.
Hours: Full Time
Shifts: Rotational shifts between 6am and 10:30pm, including weekends.

• Applicants must be 18 years or older due to certain responsibilities within the role.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

AS A ONBOARD STANDARDS TEAM LEADER YOU’LL:

• Support Onboard Standards Manager, with coaching the On Board Team to deliver high customer service levels and the relevant sales targets.
• Support Onboard Standards Manager, with staff engagement maximized through your people management skills.
• Ensure strict compliance with Health & Safety/Food Hygiene Regulations.
• Liaison with peers within RG.

WHY JOIN AS A ONBOARD STANDARDS TEAM LEADER?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
• Up to 75% discount off on SSP brands during work hours.
• Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply)
• Learn while you Earn: Access to award-winning training, apprenticeships and development.
• Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
• Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
• Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
• Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
• Referral Rewards: Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.

Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as a On Board Standards Team Leader.

Rail Gourmet is proud to be an equal-opportunity employer who seeks to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.

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Created on 04/04/2025 by TN United Kingdom