On Board Manager Wolverhampton-Talent Pool

TN United Kingdom; London; On-site; GBP 43,000; Full time

Job summary

An established industry player seeks an On Board Manager to oversee a dedicated team delivering exceptional customer service. This role focuses on leading and motivating the onboard crew, ensuring safety compliance, and managing team performance. Ideal candidates will possess strong leadership skills and a customer-focused approach in a fast-paced environment. With a commitment to team development and adaptability, you will play a vital role in enhancing the customer experience. Join us for competitive salary and career progression opportunities in a dynamic setting.

Benefits

Career Progression Opportunities

Comprehensive Training and Development Programs

Qualifications

• Proven leadership experience in a management role.
• Ability to manage workload effectively and prioritize safety.

Responsibilities

• Lead and motivate the onboard crew team to deliver excellent customer service.
• Manage team behaviors, performance, and provide feedback.
• Ensure safety compliance and manage budgets.

Skills

Leadership Experience

Customer Service

Team Development

Safety Compliance

Adaptability

Job description

Job Title: On Board Manager

Location: Wolverhampton

Salary: £43,000

Close Date: 21-Aug-

Employment Type: Permanent, Full or Part Time

Job Description:

The On Board Manager at Avanti West Coast plays a crucial role in our success, focusing on our people and customer experience. This is a people-oriented management role overseeing a dedicated team of onboard crew members who deliver services to our customers. Please note, this position is not onboard the train but involves managing the onboard crew team.

You will lead and motivate your team to deliver excellent customer service, embodying the company's vision and values. Your responsibilities include:

1. Managing team behaviors in line with business values, supervising performance, sickness, and availability, and providing feedback.
2. Leading the implementation of planned changes and supporting the onboard teams with new initiatives.
3. Ensuring safety compliance of your team.
4. Managing budgets in collaboration with the Finance Business Partner.
5. Delivering exceptional customer service at all times.
6. This role requires an 'On Call' commitment and flexibility to work hours suitable for the railway environment.

Ideal candidates will have proven leadership experience, the ability to manage workload effectively, and prioritize safety. Customer focus, adaptability in a fast-paced environment, and team development skills are essential. In return, we offer a competitive salary, career progression opportunities, and comprehensive training and development programs.

Additional Requirements: Must reside within one hour of the depot for on-call purposes.