On Board Manager Euston- Talent Pool

TN United Kingdom; London; On-site; GBP 43,000 - 50,000; Full time

Job summary

An established industry player is seeking an On Board Manager to lead a dedicated team and enhance customer experience. This permanent role focuses on team management, ensuring safety, and delivering exceptional service. The ideal candidate will have a strong leadership background, prioritize customer satisfaction, and thrive in a fast-paced environment. With opportunities for career progression and excellent training, this role offers a competitive salary and the chance to make a real impact in the hospitality sector.

Qualifications

• Proven track record in team engagement and leadership.
• Experience in managing performance and customer service.

Responsibilities

• Accountable for managing team behaviors and performance.
• Lead implementation of changes and support onboard teams.
• Ensure compliance with safety standards and manage budgets.

Skills

Team Leadership

Customer Service Excellence

Performance Management

Budget Management

Safety Compliance

Job description

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On Board Manager Euston- Talent Pool, London

Client:

Location: London, United Kingdom

Job Category: Hospitality

EU work permit required: Yes

Job Reference: 881bcd2875ce

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

On Board Manager Euston - Talent Pool

Salary: £43, (depending on skills and experience)

Close Date: 21-Aug-

Employment Type: Permanent

Full or Part Time: The role of an On-Board Manager at Avanti West Coast is essential to our success, with a focus on our people and customer experience. This is a people-oriented role within which you are responsible for a large dedicated team of onboard crews who deliver the service to our customers. (Please note this role is not based onboard the train - it is a people management role managing the onboard crews.)

You will be responsible for leading and engaging this group of people to 'win together' and deliver a consistent level of excellence in customer service. You will be instrumental in 'sharing your spark' and making the company vision and brand values live through involvement of your team.

Role responsibilities:

1. Be accountable for managing behaviours in line with the business values, supervising performance, sickness absence, and availability levels of your team, and ensuring that you provide feedback and address issues that may arise.
2. Lead and own the implementation of any planned changes and support onboard teams with new commercial activities.
3. Ensure the safety of your onboard teams by ensuring compliance with safety standards.
4. Manage budgets in line with the Finance Business Partner.
5. Ensure the delivery of great customer service in all circumstances.
6. This role requires an 'On Call' commitment and flexibility to work hours that suit the railway environment.

You should already be a great leader with a proven track record of team engagement, able to manage workload effectively, and prioritize safety. Customer focus and pride in delivering excellent customer experiences are essential. Experience in a fast-paced environment with multiple priorities, flexibility, and a positive attitude towards team development are key requirements. In return, you will receive a competitive salary, opportunities for career progression, and excellent training and development.

Note: You must live within one hour of the depot for on-call purposes.