On Board Host - York

SSP; York and North Yorkshire; On-site; GBP 18,000 - 25,000; Full time

Job summary

A premier catering services provider is seeking passionate individuals to provide excellent customer service on TPE trains. The role requires adaptability, with responsibilities including stock management and direct passenger interaction. Ideal candidates will have at least 2 years of experience in customer-facing roles within retail or hospitality. The company offers comprehensive benefits, including award-winning training and employee discounts.

Benefits

Health & Wellbeing Support

28 days holiday pro rata

Employee Discounts

Travel and Leisure Pass

Referral Rewards

Qualifications

• At least 2 years' experience in a customer-facing role within retail, leisure, or hospitality.

Responsibilities

• Provide 'at seat trolley service' on TPE trains.
• Travel on assigned trains, assisting passengers and managing stock.
• Accurately account for stock and transactions.
• Perform Service Centre duties and provide accurate service information.

Skills

Customer service

Stock management

Sales target achievement

Adaptability

Job description

Overview

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

Responsibilities

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.

Qualifications

• Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.
• Ideally you will have at least 2 years working experience gained in a Customer Facing role within the Retail Leisure & Hospitality Industry.

Additional information

• You can claim upto 50 rover tickets for TPE network rail for family & friends.

Benefits

• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• Referral Rewards: Get rewarded with 400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
• Employee Discounts.
• Friends and Family Discount App.