On Board Host - Manchester

SSP; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A premier catering service provider in the UK seeks a Customer Service representative to provide at seat trolley service on trains. The role requires outstanding customer service, stock management, and adaptability to a dynamic work environment. Candidates should have at least 2 years of experience in a customer-facing role in the Retail, Leisure & Hospitality Industry. This position offers various employee benefits including discounts, rewards, and a holiday allowance.

Benefits

Employee Discounts

Friends and Family Discount App

Award-winning training and development programs

Health & Wellbeing Support

Referral Rewards

28 days holiday pro rata, inclusive of Bank Holidays

Travel and Leisure Pass

Qualifications

• Minimum of 2 years working experience in a customer-facing role.
• Experience in the Retail, Leisure & Hospitality Industry.
• Understanding of hygiene and safety standards.

Responsibilities

• Provide at seat trolley service on trains.
• Travel on assigned trains to assist passengers.
• Account for stock and transactions.
• Perform Service Centre duties and engage with passengers.

Skills

Outstanding customer service

Stock management

Sales achievement

Adaptability

Job description

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
• You can claim upto 50 rover tickets for TPE network rail for family & friends.

  Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts. Ideally you will have at least 2 years working experience gained in a Customer Facing role within the Retail Leisure & Hospitality Industry.

  We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

  At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits.

  Employee Discounts.

• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• Referral Rewards: Get rewarded with 400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.