On Board Host

SSP Group; York; On-site; GBP 13,000 - 16,000; Part time

Job summary

Join a leading company as a Part Time On Board Host at York Station. You will be pivotal in delivering exceptional customer service on TransPennine Express trains, ensuring a pleasant travel experience while managing stock and sales. Enjoy competitive pay, comprehensive training, and numerous employee benefits including discounts and career growth opportunities.

Benefits

Employee Discounts up to 50%

Health and Wellbeing Support

Internal Growth Opportunities

Holiday Allowance: 28 days pro rata

Travel and Leisure Pass

Referral Rewards of £400

Financial Support including Pension Plans and Life Assurance

Qualifications

• Experience gained in Retail, Leisure & Hospitality Industry is preferred.
• Must be 18 years of age or over.

Responsibilities

• Provide 'at seat trolley service' on trains, ensuring outstanding customer service.
• Travel on assigned trains, assisting passengers, and achieving sales targets.
• Account for stock and transactions, adhering to hygiene and safety standards.

Skills

Customer Service

Adaptability

Education

2 years in a Customer Facing role

Job description

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Part Time On Board Host for TransPennine Express (TPE) - York Station.

Pay Rate: £13.20 per hour plus commission.

Hours: Full Time (20 Hours).
Shifts: Rotational shifts between 6am and 8pm, including some weekends.

• Due to some responsibilities within the Onboard Host role, applicants will need to be18 years of age or overto perform certain tasks or work on certain shifts.
• Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

Ideally you will have at least 2 years working experience gained in a Customer Facing role within the Retail Leisure & Hospitality Industry.
Full Training will be provided.

AS AN ON BOARD HOST YOU’LL:

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
• You can claim upto 50 rover tickets for TPE network rail for family & friends.

WHY JOIN ASON BOARD HOST?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Employee Discounts: Enjoy up to a50% discounton various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
• Up to 75% discount off on SSP brandsduring work hours.
• Friends and Family App:20%discountacross our Catering, Whistlestop and Urban Express units. (T&C apply).
• Learn while you Earn:Access to award-winning training, apprenticeships and development.
• Internal Growth Opportunities:Build your career with us!70%of our Managers are internal promotions.
• < App:Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
• Health and Wellbeing Support:Retail Trust, flexible working, family-friendly leave.
• Culture:We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support:UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
• Referral Rewards:Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognitionsuch as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass:Duty and Leisure pass for TPE after probation.

SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.