On Board Host

SSP; Nottingham; On-site; Full time

Job summary

Rail Gourmet is hiring an On Board Host for East Midlands Train at Nottingham. The role includes providing exceptional customer service on trains, managing stock, and ensuring compliance with hygiene standards. Join a dynamic team with opportunities for career growth and various employee benefits.

Benefits

Employee Discounts

Internal Growth Opportunities

Health and Wellbeing Support

Financial Support

28 days holiday pro rata

Qualifications

• Experience in customer service is beneficial.
• Ability to manage stock effectively.
• Must adhere to hygiene and safety protocols.

Responsibilities

• Provide 'at seat trolley service' and assist passengers.
• Account for stock and ensure adherence to standards.
• Engage with passengers and support management initiatives.

Skills

Outstanding customer service

Stock management

Hygiene and safety standards

Job description

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Join Rail Gourmet - Catered to You and Your Career!

Rail Gourmet is seeking a motivated individual to join our team asOn Board HostforEast Midlands Train (EMR)atNottingham.

Join Rail Gourmet UK, the leading provider of catering and on-board services to the British Railway Industry. Operating from over 40 service centres nationwide and employing over 1000 people in the UK alone, our commitment is to deliver a service that is First Class – Consistently.

Hours: Full Time (40 hours per week)

Pay Rate: £12.60 per hour.

AS AN ON BOARD HOST YOU’LL:

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
• You can claim upto 50 rover tickets for TPE network rail for family & friends.

WHY JOIN AS AN ON BOARD HOST?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
• Up to 75% discount off on SSP brandsduring work hours.
• Friends and Family App:20%discountacross our Catering, Whistlestop and Urban Express units. (T&C apply).
• Learn while you Earn:Access to award-winning training, apprenticeships and development.
• Internal Growth Opportunities:Build your career with us!70%of our Managers are internal promotions.
• Help@Hand App:Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
• Health and Wellbeing Support:Retail Trust, flexible working, family-friendly leave.
• Culture:We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support:UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
• Referral Rewards:Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognitionsuch as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass:Duty and Leisure pass for TPE after probation.

Feel like you could belong at Rail Gourmet?Apply nowand embark on the best part of your journey as On Board Host.

SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.