On Board Host

SSP Food Travel Experts; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading catering service provider is looking for an On-Board Host at Manchester Station to deliver exceptional customer service on TPE trains. The role involves managing stock, assisting passengers, and achieving sales targets in a fast-paced environment. Applicants should have over 2 years of customer-facing experience and the role offers competitive pay at £13.20 per hour plus commission, along with various employee benefits and discounts.

Benefits

Discounted Meal while on shifts

Employee Discounts

28 days holiday pro rata

Health & Wellbeing Support

Referral Rewards: £400 for successful referrals

Qualifications

• At least 2 years of working experience in Customer Facing roles within Retail Leisure & Hospitality Industry.
• Must be 18 years of age or over to perform certain tasks.

Responsibilities

• Provide at seat trolley service on trains, ensuring outstanding customer service.
• Travel on assigned trains assisting passengers and meeting sales targets.
• Account for stock and transactions while adhering to hygiene and safety standards.

Skills

Customer service skills

Adaptability

Teamwork

Job description

On-Board Host for TransPennine Express (TPE) at Manchester Station.

Pay Rate: £13.20 per hour plus commission.

Hours: Full Time (39 hours).

Shifts: Rotational shifts between 6am and 9pm, including some weekends.

• Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
• Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

Ideally you will have at least 2 years working experience gained in a Customer Facing role within the Retail Leisure & Hospitality Industry.
Full Training will be provided.

AS AN ON BOARD HOST YOU’LL:

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
• You can claim upto 50 rover tickets for TPE network rail for family & friends.

WHY JOIN AS ON BOARD HOST?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• Referral Rewards: Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.

Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as On Board Host.

Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.