On Board Host

SSP; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading catering service provider in Manchester is seeking an On-Board Host for TransPennine Express (TPE). This full-time role involves providing excellent customer service on trains, managing stock, and ensuring safety standards. Ideal candidates will have 2 years of experience in a customer-facing role and be adaptable to a dynamic working environment. The position offers £13.20 per hour plus commission, with various employee benefits.

Benefits

Discounted meal while on shifts

Employee discounts

Holiday allowance of 28 days pro rata

Travel and leisure pass after probation

Qualifications

• 2 years experience in a customer-facing role within Retail Leisure & Hospitality.
• Ability to work in a dynamic and fast-paced environment.
• 18 years or older to perform certain tasks.

Responsibilities

• Provide 'at seat trolley service' on TPE trains.
• Travel on assigned trains assisting passengers.
• Account for stock and transactions accurately.
• Engage with passengers and provide information.

Skills

Customer service

Adaptability

Stock management

Hygiene and safety compliance

Job description

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On-Board Host for TransPennine Express (TPE) at Manchester Station.

Pay Rate: £13.20 per hour plus commission.

Hours: Full Time (39 hours).

Shifts: Rotational shifts between 6am and 9pm, including some weekends.

• Due to some responsibilities within the Onboard Host role, applicants will need to be18 years of age or overto perform certain tasks or work on certain shifts.
• Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

Ideally you will have at least 2 years working experience gained in a Customer Facing role within the Retail Leisure & Hospitality Industry.
Full Training will be provided.

AS AN ON BOARD HOST YOU’LL:

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
• You can claim upto 50 rover tickets for TPE network rail for family & friends.

WHY JOIN AS ON BOARD HOST?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Referral Rewards:Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognitionsuch as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass:Duty and Leisure pass for TPE after probation.

Feel like you could belong at Rail Gourmet?Apply nowand embark on the best part of your journey as On Board Host.

Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.