On Board Host

SSP; Liverpool; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading provider of catering and onboard services is seeking an On-Board Host for TransPennine Express at Liverpool Station. This full-time role involves delivering exceptional customer service on trains, managing stock and transactions, and working in a dynamic environment. With benefits including significant discounts across various brands, internal growth opportunities, and comprehensive health support, this position promises to be a rewarding journey for the right candidate.

Benefits

Employee Discounts up to 50% at various SSP brands

75% discount off on SSP brands during work hours

20% discount via Friends and Family App

Access to award-winning training and development

28 days holiday pro rata, inclusive of Bank Holidays

Qualifications

• Minimum of 2 years working experience in a customer-facing role.
• Ability to work in a dynamic, fast-paced environment.

Responsibilities

• Provide 'at seat trolley service' on TPE trains to ensure outstanding customer service.
• Manage stock, handle transactions, and achieve sales targets.
• Engage with passengers, provide information and assistance.

Skills

Customer Service

Adaptability

Job description

Social network you want to login/join with:

On-Board Host for TransPennine Express (TPE) at Liverpool Station.

Pay Rate: £13.20 per hour plus commission.
Hours: Full Time (39 hours).
Shifts: Rotational shifts between 6am and 9pm, including some weekends.

• Due to some responsibilities within the Onboard Host role, applicants will need to be18 years of age or overto perform certain tasks or work on certain shifts.
  
• Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

Ideally you will have at least 2 years working experience gained in a Customer Facing role within the Retail Leisure & Hospitality Industry.
Full Training will be provided.

AS AN ON BOARD HOST YOU’LL:

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
• You can claim upto 50 rover tickets for TPE network rail for family & friends.
  
  

WHY JOIN ASON BOARD HOST?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Employee Discounts: Enjoy up to a50% discounton various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
• Up to 75% discount off on SSP brandsduring work hours.
• Friends and Family App:20%discountacross our Catering, Whistlestop and Urban Express units. (T&C apply).
• Learn while you Earn:Access to award-winning training, apprenticeships and development.
• Internal Growth Opportunities:Build your career with us!70%of our Managers are internal promotions.
• Help@Hand App:Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
• Health and Wellbeing Support:Retail Trust, flexible working, family-friendly leave.
• Culture:We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support:UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
• Referral Rewards:Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognitionsuch as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass:Duty and Leisure pass for TPE after probation.

Feel like you could belong at Rail Gourmet?Apply nowand embark on the best part of your journey as On Board Host.

Rail Gourmet is proud to be an equal-opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.