On Board Host

SSP; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic team as an On Board Host at Rail Gourmet, ensuring outstanding customer service on TransPennine Express trains. This full-time role offers comprehensive training, flexible working hours, and a variety of employee benefits, including substantial discounts and internal growth opportunities.

Benefits

Employee Discounts (up to 50%)

Internal Growth Opportunities

Health and Wellbeing Support

28 days holiday pro rata

Financial Support Programs

Referral Rewards of £400

Access to award-winning training

Qualifications

• Excellent customer service skills are crucial.
• Experience in a sales environment preferred.
• Ability to work independently while managing stock.

Responsibilities

• Provide 'at seat trolley service' while maintaining customer satisfaction.
• Meet sales targets and adhere to hygiene standards.
• Assist passengers with information and address diverse needs.

Skills

Customer Service

Sales Skills

Stock Management

Hygiene Standards

Job description

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Join Rail Gourmet - Catered to You and Your Career!

Rail Gourmet UKis seeking a motivated individual to join our team asOn Board HostforTransPennine Express (TPE)atEdinburgh Waverly Station.

Hours: Permanent Full Time 40 hours & Part Time (weekends only) 20 Hours
Shifts: Rotational Shifts between 5 AM to 10 PM, including some weekends
Pay Rate: £ 13.20 per hour plus commission

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

Full training will be provided.

AS AN ON BOARD HOST YOU’LL:

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
• You can claim upto 50 rover tickets for TPE network rail for family & friends.

WHY JOIN AS AN ON BOARD HOST?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
• Up to 75% discount off on SSP brandsduring work hours.
• Friends and Family App:20%discountacross our Catering, Whistlestop and Urban Express units. (T&C apply).
• Learn while you Earn:Access to award-winning training, apprenticeships and development.
• Internal Growth Opportunities:Build your career with us!70%of our Managers are internal promotions.
• Help@Hand App:Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
• Health and Wellbeing Support:Retail Trust, flexible working, family-friendly leave.
• Culture:We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support:UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
• Referral Rewards:Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognitionsuch as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass:Duty and Leisure pass for TPE after probation.

Feel like you could belong at Rail Gourmet?Apply nowand embark on the best part of your journey as On Board Host.

SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.