On Board Host

SSP; Carlisle; On-site; GBP 24,000 - 30,000; Full time

Job summary

A premier catering provider for the British Railway Industry seeks a motivated On Board Host for TransPennine Express at Carlisle. This full-time role involves providing outstanding customer service, managing stock, and assisting passengers during travel. Training is provided, making it an ideal opportunity for those looking to start their careers in customer service.

Benefits

Employee Discounts up to 50%

75% discount during work hours

Access to award-winning training

Internal growth opportunities

Health and Wellbeing Support

Financial Support including Pension Plans

28 days holiday pro rata

Travel and Leisure Pass

Qualifications

• Must be 18 years or older for certain tasks.
• Ability to work long hours in a fast-paced environment.

Responsibilities

• Provide at seat trolley service on TPE trains.
• Manage stock and handle transactions.
• Engage with passengers and provide accurate information.

Skills

Customer Service

Adaptability

Job description

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Rail Gourmetis seeking a motivated individual to join our team asOn Board Host for TransPennine Express (TPE) at Carlisle.

Hours: Full Time Permanent (40 hours/week)
Shifts: Rotational shifts between 5am and midnight, including some weekends.
Pay Rate: £13.20 per hour plus commission.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

No experience required; full training will be provided.

AS AN ON BOARD HOST YOU’LL:

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
• You can claim upto 50 rover tickets for TPE network rail for family & friends.

REQUIREMENTS FOR ON BOARD HOST:

• Due to some responsibilities within the Onboard Host role, applicants will need to be18 years of age or overto perform certain tasks or work on certain shifts
• Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.

WHY JOIN US?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Employee Discounts: Enjoy up to a50% discounton various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
• 75% discount off on SSP brandsduring work hours.
• Learn while you Earn:Access to award-winning training, apprenticeships and development.
• Internal Growth Opportunities:Build your career with us!70%of our Managers are internal promotions.
• Help@Hand App:Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
• Health and Wellbeing Support:Retail Trust, flexible working, family-friendly leave.
• Culture:We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support:UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
• Referral Rewards:Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognitionsuch as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass:Duty and Leisure pass for TPE after probation.

Feel like you could belong at RG?Apply nowand embark on the best part of your journey.

Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.