On Board Host

SSP UK & Ireland; Carlisle; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading catering service provider is seeking an On Board Host for TransPennine Express in Carlisle. The position involves providing at-seat service and ensuring exceptional customer experiences. Full training is provided, and applicants must be 18 or older. Benefits include discounted meals, employee discounts, and holiday allowance. This is a full-time position with rotational shifts, offering a pay rate of £13.20 per hour plus commission.

Benefits

Discounted meals while on shifts

Employee Discounts

Friends and Family Discount App

Award-winning training and development programs

Health & Wellbeing Support

Referral Rewards: £400 for successful referrals

28 days holiday pro rata

Travel and Leisure Pass

Rewards & Recognition programs

Qualifications

• Applicants need to be 18 years of age or over for certain tasks.
• Adaptability to dynamic and fast-paced environment is required.

Responsibilities

• Provide at seat trolley service ensuring outstanding customer service.
• Travel on assigned trains, assisting passengers and achieving sales targets.
• Adhere to hygiene and safety standards.

Job description

Rail Gourmet – On Board Host for TransPennine Express (TPE) at Carlisle

Hours: Full Time Permanent (40 hours/week).

Shifts: Rotational shifts between 5am and midnight, including some weekends.

Pay Rate: £13.20 per hour plus commission.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

No experience required; full training will be provided.

On Board Host Responsibilities

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
• You can claim up to 50 rover tickets for TPE network rail for family and friends.

Requirements for On Board Host

• Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
• Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.

Why Join Us?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Discounted meals while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• Referral Rewards: Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.

Feel like you could belong at RG? Apply now and embark on the best part of your journey.

Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.