On Board Coordinator

TN United Kingdom; Crawley; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated On Board Coordinator to enhance customer service on train services. In this full-time role, you will oversee On Board Supervisor coverage, manage incidents, and ensure effective service recovery while assisting staff to meet customer needs. If you thrive in a dynamic environment and are passionate about delivering exceptional service, this opportunity is perfect for you. Join a forward-thinking team committed to providing excellent travel experiences for all passengers.

Qualifications

• Full understanding of timetables and train crew diagrams.
• Ability to work shifts that can start and end at any time within a 24/7 schedule.

Responsibilities

• Manage train service plans and implement service recovery.
• Assist staff to exceed customer expectations and ensure service delivery.

Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Data Interpretation

Job description

Looking to recruit a full-time On Board Coordinator

As an On Board Coordinator, you will be responsible for On Board Supervisor/Customer Host coverage on specific train services within the GTR geographical area. Your duties will include dealing with incidents affecting staff coverage, managing train service plans, implementing service recovery to meet targets and timescales, and actively assisting staff to exceed customer expectations. You will play a pivotal role in ensuring GTR delivers on its commitment to passengers requiring assisted travel.

Requirements:

1. Full understanding of timetables and train crew diagrams.
2. Excellent communication skills and the ability to work as part of a team.
3. Strong organizational and planning skills with the ability to prioritize.
4. Able to multi-task and solve problems effectively.
5. Ability to investigate and interpret data with attention to detail.
6. Willingness to work shifts that can start and end at any time within a 24/7 schedule.

Experience:

1. Experience working with customer requirements and exceeding customer needs in a similar role.
2. A passion for and ability to deliver excellent customer service.