Omnichannel Product Manager: Growth & Innovation

JD Sports Fashion PLC; Bury; Hybrid; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Colleague discount across brands

Job summary

JD Sports is seeking a Product Manager to own the end-to-end omnichannel roadmap across web, app and in-store for the size? brand group. Lead customer-facing capabilities, collaborating with product, engineering and design to deliver high-impact features.

You will manage budgets, drive data-informed decisions, and partner with suppliers to innovate the customer journey across touchpoints, while growing your remit over time.

Qualifications

• Proven experience: at least 3 years in product management or similar in digital/ecommerce.
• Strong understanding of ecommerce and retail technologies, notably Shopify.
• Experience using JIRA and Confluence.
• Delivery track record delivering complex product goals.
• Leadership to guide cross-functional teams and drive delivery.
• Customer-centric, data-driven with analytical problem-solving.

Responsibilities

• Product vision and roadmap development, translating objectives into outcome-driven plans.
• Drive innovation with market knowledge to improve omnichannel offerings.
• Stakeholder engagement with product, tech and commercial teams.
• Execution & delivery: manage backlog, run sprints, refine user stories, ensure end-to-end delivery.
• Performance monitoring and experimentation using data to guide decisions.
• Supplier management and efficient spend with digital partners.
• Agile leadership: facilitate scrum and maintain iterative development.

Skills

Shopify

Ecommerce

Retail technologies

Agile practices

Leadership

Tools

JIRA

Confluence

Job description

About the role

We are looking for a Product Manager to join our Product function, responsible for delivering the end-to-end omnichannel roadmap across the size? group of brands. You will focus on shaping, developing and delivering the customer experience across web, app and in-store, driving continued growth and strengthening market leadership.

You will be accountable for defining, launching and measuring the impact of new customer-facing capabilities across our ecosystem, ensuring a seamless and commercially optimised journey across all touchpoints. In doing so, you will work at the centre of key technology and platform partnerships, bringing best-in-class experiences to size? customers

You must be adept at identifying opportunities across the full customer funnel, balancing new opportunities with the delivery of existing commitments. You will be expected to operate with a high degree of autonomy, proactively identifying areas for innovation and driving progress across a broad and complex domain.

You will collaborate closely with product, engineering and design, as well as commercial stakeholders, ensuring priorities are clearly understood, aligned and delivered across teams and leadership.

This role is well suited to a high-potential individual who is motivated to take ownership, move at pace and make a tangible impact, with significant scope to grow and expand their remit over time.

You will also be responsible for managing key partner relationships and associated budgets within your domain, ensuring strong commercial and delivery outcomes.

Key responsibilities

• Product vision and roadmap development: Define and articulate the vision for your product, translating strategic business objectives intooutcome-driven plans. Prioritise the roadmap according to value and effort, balancing short-term wins with longer-term scale.

• Drive innovation: Use your experience and wider market knowledge to bring innovative solutions to business problems. Work with our Product Design & Research team to ensure solutions drive JD Group towards a best-in-class omnichannel offering.

• Stakeholder engagement: Collaborate closely with the wider Product team, technical teams, and commercial stakeholders to ensure product features align with business needs, customer expectations, and Group strategy.

• Execution & delivery: Prioritise and manage the product backlog. Run sprints, manage requirements, refine user stories, ensure technical feasibility, and ensure end-to-end delivery of features on time and to quality.

• Performance monitoring and experimentation: Use data analytics to assess the value and efficacy of digital features, make informed decisions and drive continuous improvement.

• Supplier management: Form strong collaborations with digital suppliers, ensuring JD is at the forefront of innovative releases while operating with robust commercial constructs and efficient spend.

• Agile leadership: Champion Agile practices within the team, facilitating scrum meetings and ensuring an efficient, iterative development process with clear reporting.

Requirements

• Proven experience: At least 3 years of experience as a Product Manager or similar role in a digital or ecommerce environment.

• Technical proficiency: Strong understanding of ecommerce and retail technologies, in particular Shopify, and experience using tools such as JIRA and Confluence.

• Delivery track record: Proven ability to develop and deliver complex product development goals.

• Leadership skills: Demonstrated ability to lead and motivate cross-functional teams, driving collaboration, innovation and delivery.

• Customer-centric approach: Deep commitment to enhancing customer engagement through innovative digital experiences.

• Analytical abilities: Exceptional analytical and problem-solving skills, with a track record of data-driven decision-making.

What we offer

size? is one of the most culturally distinctive brands in the Group, with a roster of worldwide-exclusive releases and a genuinely passionate customer base. You'll own its omnichannel product roadmap end to end, with the autonomy to move at pace and real scope to grow your remit over time. Alongside this, we offer a competitive salary and benefits package, colleague discount across our family of brands, and a clear path to grow your career as the business grows.

We'd love to hear from you even if you don't meet every requirement listed. If the role excites you, please apply.