Omnichannel Manager

Blue Square; Chertsey; On-site; GBP 55,000 - 58,000; Full time

Job summary

A leading retail marketing agency is seeking an Omnichannel Manager to plan and manage retail displays and communication for mobile products. This role involves working closely with stakeholders and ensuring successful project delivery within a dynamic environment. The successful candidate will have expertise in retail operations and project management. The position offers a competitive salary between £55,000 - £58,000 plus bonuses and benefits.

Benefits

Competitive Salary: £55,000 - £58,000 Per Annum

Performance Bonus: Up to 10%

Company Car or Car Allowance

Company Sick Pay

Samsung Discounts

Life Assurance: 4 times your annual salary

Rewards Hub

Development Opportunities

Qualifications

• Expert understanding of retail, digital, and contact centre operations.
• Experience in marketing and account management.
• Ability to lead projects from planning to operational delivery.
• Background in retail, technology, or telecommunications.
• Experience working in a fast-paced, dynamic environment.

Responsibilities

• Plan and manage the rollout of retail messaging and devices.
• Build strong relationships with stakeholders in Channel/Network.
• Ensure successful delivery of retail and contact centre initiatives.
• Provide contractual governance for all retail contracts.

Skills

Stakeholder relationship management

Project management

Expert understanding of retail operations

Experience in marketing

Job description

ARE YOU THE ONE?

The Omnichannel Manager will be responsible for planning and managing the rollout of fixtures, devices, and messaging for our client’s and Network Operator Partners' retail displays across all mobile products. You will also plan and manage all retail communication and engagement within your relevant network partner(s), with responsibility for the management and governance of all retail contractual agreements.

While planning these activities is key, the operational delivery and end-to-end management of projects and programmes are fundamental to this role. You must be comfortable in a fast-paced environment where no two days are the same, juggling multiple tasks.

This role is based at Samsung's head office in Chertsey, with regular external visits to meet with one of our major Network Operator Partners in Contact Centres, Digital, and Retail environments. You will manage a broad range of stakeholders across Contact Centre, Retail, Channel Marketing, and Account Management to ensure the successful delivery of all retail and contact centre initiatives within the relevant mobile channels.

What You’ll Be Up To

STAKEHOLDER MANAGEMENT

• Build strong relationships with senior stakeholders both internally and externally within your Channel/Network Operator Partner(s).
• Lead the Samsung Relationship Manager (SRM) dedicated to Contact Centre to execute best-in-class channel contact centre strategies.

PLANNING & MANAGEMENT

• Plan and manage the rollout of all retail messaging, devices, and fixtures aligned with HQ strategy as advised by the Go to Market team.
• Provide detailed plans to the Retail Field Force and wider channel engagement teams to enable measurement of the effectiveness of all investments within your Channel/Network Operator Partner(s).
• Manage retail spend within your channel by working closely with CMM(s).

EXECUTION

• Deliver all Retail and Contact Centre Programs within your Channel/Network Operator Partners, including training, staff engagement, incentives, device seeding, and promoter programs.

CONTINUOUS DEVELOPMENT

• Support the development of retail solutions by actively participating in retail trials and projects.
• Collaborate with the Head of Channel Operations on meetings and new initiatives for channel contact centres.

INSIGHTS & GOVERNANCE

• Provide contractual governance for all space and retail contracts, challenging stakeholders to honor contractual obligations.
• Ensure internal marketing processes are followed before committing to any spend.

Are You Our Perfect Partner?

• Expert understanding of retail, digital, and contact centre operations.
• Experience in marketing and account management.
• Ability to lead projects from planning to operational delivery.
• Background in retail, technology, or telecommunications.
• Experience working in a fast-paced, dynamic environment.
• Strong stakeholder relationship management skills at all levels.

What You Can Expect From Us

• Competitive Salary: £55,000 - £58,000 Per Annum
• Performance Bonus: Up to 10%
• Company Car or Car Allowance
• Company Sick Pay
• Samsung Discounts
• Life Assurance: 4 times your annual salary
• Rewards Hub
• Development Opportunities, with many team members moving into diverse roles.

Who Are We?

We’re Blue Square, an award-winning retail marketing agency connecting brands with audiences. We believe in the power of human touch in the buyer-to-customer journey to grow sales, loyalty, and brand love. Our people are central to our success, and we support their growth and passion for their work.

Our core values are reflected in our ETHIC principles, and we seek individuals who share and believe in them.