Omnichannel Director

Blu Digital; West Midlands Combined Authority; On-site; GBP 85,000 - 95,000; Full time

Job summary

A leading company is seeking an Omnichannel Director to drive P&L growth and oversee B2C omnichannel strategy. The role involves leading trading meetings, enhancing customer experiences, and integrating digital strategies to improve retail performance. Candidates should possess a deep understanding of retail and e-commerce, from customer journey mapping to emerging technologies.

Qualifications

• In-depth understanding of Retail and e-Commerce required.
• Strong grasp of end-to-end eCommerce strategy from UX to CRO.
• Adept at omnichannel integration and aware of emerging trends.

Responsibilities

• Responsible for P&L growth and developing strategic plans.
• Lead execution of B2C omnichannel strategy.
• Define customer journeys and support the retail team.

Skills

Retail understanding

e-Commerce strategy

Digital marketing

Job description

Our client is currently recruiting an Omnichannel Director paying up to £90,000 base + £15,000 car + up to 40% Bonus based one day per week in their office in the Midlands.

Job alert service

You will be responsible for P&L growth as well as developing strategic plans. You will develop and lead the execution of the B2C omnichannel strategy and devise and implement the retail product and brand strategy. You will define customer journeys and support the retail team. You will lead weekly Trading meetings and share ideas and best practices with colleagues. You will improve and execute strategies with digital marketing, merchandising, operations and digital enhance the customer experience.

To be considered you will have an in-depth understanding of Retail and e-Commerce. You will have a strong understanding of end-to-end eCommerce strategy from UX to CRO to performance to omnichannel integration and be avidly aware of emerging trends and technologies.

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Created on 17/07/2025 by TN United Kingdom