Omnichannel Customer Advocate

Stagecoach Group Limited; Perth; On-site; GBP 23,000 - 28,000; Full time

Job summary

Stagecoach Group is seeking a Customer Engagement Assistant in Perth. You’ll be the voice and typing fingers across calls, webchat, email, SMS and social media, helping customers with questions and resolving issues that affect thousands of journeys.

You’ll work across shifts in a busy environment, learning enterprise systems and building omni-channel skills while supporting regional teams and driving improvements to the customer experience.

Qualifications

• Excellent communication skills, written and verbal across channels.
• Confidence with IT systems and the ability to learn quickly.
• Strong literacy and numeracy; interpreting information daily.
• Prior customer-facing experience; contact centre is a bonus.
• Remain calm, empathetic and solutions-focused when challenged.

Responsibilities

• Handle customer inquiries via calls, webchat, email, SMS and social media.
• Resolve issues with empathy and creative thinking to improve journeys.
• Collaborate with regional teams and gain broader insight into operations.
• Identify patterns in interactions to drive service improvements.

Skills

Communication skills

IT proficiency

Literacy & numeracy

Customer-facing experience

Calm under pressure

Job description

Stagecoach Group is seeking a Customer Engagement Assistant in Perth. You’ll be the voice and typing fingers across calls, webchat, email, SMS and social media, helping customers with questions and resolving issues that affect thousands of journeys.

You’ll work across shifts in a busy environment, learning enterprise systems and building omni-channel skills while supporting regional teams and driving improvements to the customer experience.